Services Integrator SETA

at  SAIC

Job ID: 2406443-ALICE_SPRINGS-NT
Location: ALICE SPRINGS, NT, AU
Date Posted: 2024-05-13
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description

JOB DESCRIPTION:

SAIC is seeking experienced Information Technology (IT) based Service Integration oversight personnel (SETA role) to supporting a government customer. The successful applicant will exhibit flexibility in task execution, provide technical expertise on a variety of Systems Engineering topics [e.g., requirements (RFCs and RITMs), Maintenance Activities (MAs), service readiness (NSIS), verification and validation, etc.] Candidates will oversee service provider continuity of efforts, demonstrate value-added judgment, and advise the government on IT service enhancement activities. The successful candidate will produce recommendations and deliverables in a thorough, practicable, and consistent manner congruent with the organization’s strategic objectives.

DESIRED SKILLS:

• Domain knowledge in areas:
• ITIL (Information Technology Infrastructure Library)
• Compute IT Services (Information Technology)
• Storage IT Services
• Networking IT Services
• Software IT Services
• Data Center IT Services
• Project Oversight Management
  SAIC accepts applications on an ongoing basis and there is no deadline.
  Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site

The successful candidate must be able to:

• Proactively perform as an organized and dedicated change agent, core to ensuring quality assurance while assisting the culture shift toward standardized IT service deliveries
• Serve as a primary customer interface for cross-functional technical and relationship management efforts that protect the baseline while maximizing service enhancement adoption
• Operate proactively with ability to lead and execute project engagements without direct leadership oversight and/or participation
• Provide technical reviews of proposed Requests for Change (RFCs), Maintenance Activities (MAs), and other site change efforts and offer site specific mission impact assessments
• Conduct site surveys to better under Power, Space, and Cooling concerns
• Provide specific, detailed information for selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements
• Perform as key Technical Advisor for articulating service requirement gaps to support customer mission architecture
• Educate consumers on current and upcoming IT service deliveries, changes, and potential impacts to existing capabilities

Qualifications
Bachelors in a STEM related field and five (5) years or more experience; Masters in STEM related field and three (3) years or more experience; Or ten or more years IT and IT Project Management experience may be considered in lieu of degree
Clearance required to start and maintain: Top Secret / SCI with Polygraph