Services Management Analyst (Instructional Designer - Channels)

at  Vertiv Group Corp

WHO WE ARE:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.

JOB QUALIFICATIONS:

• Associate degree, preferably in Multimedia/Graphics Design or Organization Development or equivalent work experience.
• An Instructional Design Certificate from a university or a comparable Instructional Design Certificate program (for example, ATD Instructional Design Certificate) is a plus
• Experience applying the ADDIE model to analyze, design, and develop various training training materials for traditional and eLearning audiences.
• Write, review, and revise content, instructional text, audio, and video scripts.
• Intermediate experience in Video Editing tools such as Adobe Premiere, Vyond, etc.
• Experience in Learning Management Systems (Docebo or any other LMS platforms) is a plus.
• Experience using a variety of software design tools. Examples include Adobe Creative Suite, articulate 360, Canva, Camtasia, Vyond, or other design software is a plus.
• Advanced skills in Microsoft Office applications (MS Word, MS PowerPoint, and MS Excel)
• Experience in training, curriculum design, and training needs analysis is a plus.
• Strong verbal and written communication skills
• Strong visual design sense, creative and innovative
• Organized and self-motivated
• With problem-solving ability
• Demonstrate the ability to breakdown and deliver a complex message to a variety of audience.
• Ability to work with various stakeholders and team members to accomplish a common goal.

• Build online courseware with scripts, graphics, animation, and interaction to reinforce the course learning objective,
• Develop and design an education curriculum for commercial purposes effectively and on time, using traditional and multimedia resources.
• Manage and execute graphic design and video development projects for instructional and presentation needs.
• Maintain training materials, courseware, and online content, to ensure that information is current and accessible.
• Complete training content development while adhering to project requirements and timeline.
• Build SharePoint/portals/widgets as needed to support training initiatives.
• Basic troubleshooting of online courseware issues
• Consider localization requirements and build modular content to improve productivity.
• Identify and manage project dependencies.
• Work with internal users, Project Owners/Managers, and SMEs in the deployment and development of training materials.
• Interface with clients, both internal and external, and other stakeholders for purposes of presenting design concepts and output\
• Lead instructional design projects, from training needs analysis to evaluation.
• Coordinate with the LMS admin team on:
• Implementation phase of courseware deployment
• Technical troubleshooting on courseware
• Project Management via Smartsheet or another related toolSupport team-level projects on quality and delivery improvements.