Services Manager | Macquarie Park

at  Baptistcare WA

ABOUT US

BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT, and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

JOIN OUR TEAM AND MAKE A DIFFERENCE!

At BaptistCare, we believe in delivering the best possible individualised care by keeping our residents at the centre of all we do. Our team promotes dignity and protects choices, ensuring each resident feels valued and cared for. We are looking for a dedicated and passionate Services Manager to join our team and lead the delivery of high-quality catering, cleaning, and laundry services.

KEY REQUIREMENTS:

• Certificate IV in Hospitality or equivalent.
• 5+ years of experience in leading teams.
• Ability to meet the needs of clients, visitors, and employees.
• Demonstrated commitment to high-quality service delivery.
• Strong organizational and communication skills.
• Sound computer literacy in Word, Excel, and Outlook.
• Ability to lead, motivate, and supervise by example.Commitment to Work Health and Safety (WHS) in the workplace.

DESIRABLE QUALIFICATIONS:

• Budget management experience.
• Experience working in the Aged Care Industry.
• Knowledge of Infection Control.Cert IV in Frontline Management or similar.

ABOUT THE ROLE:

As a Services Manager, you will be responsible for:

• Ensuring the provision of excellent Hotel Services, including catering, cleaning, and laundry.
• Leading and directing teams and individuals, supervising their work within the determined budget.
• Ensuring compliance with all relevant legislation and regulatory authorities.
• Managing and maintaining stock at required levels.
• Updating relevant information in the Residential Client Management System.
• Handling resident and staff complaints regarding hotel services.

• Coordinating staff training and professional development.Providing regular performance development and reviews with employees.

KEY RESPONSIBILITIES:

• Hotel Services: Overseeing the delivery of high-quality hotel services and ensuring excellent customer service.
• Cleaning Services: Ensuring all general cleaning is well-managed and maintained to a high standard.
• Catering Services: Delivering high-quality dining services, ensuring a restaurant-like experience.
• Laundry Services: Ensuring residents’ clothes and linen are laundered to the highest standard.
• Leadership: Providing quality leadership, conducting recruitment, and ensuring employee training.