Services Marketing Manager, EPM

at  Thermo Fisher Scientific

POSITION SUMMARY

This role will drive the EPM Services business by developing and deploying growth strategies with the focus on crafting the portfolio and the commercial infrastructure needed to deliver services success globally. This role enables the profitable growth of the Service Plans, high value and digital services as well as high value spare parts packages. In order to be successful, this function will work closely with the EPM Services Leadership, Services Sales, Product Marketing and Market Development teams.

EDUCATION

Required: Bachelor degree
Preferred: Master degree or MBA

EXPERIENCE

Required: Minimum 3 years of services marketing experience.
Preferred: Managing service offering design and launch. Managing virtual teams. International experience is a plus.

KNOWLEDGE, SKILLS, ABILITIES

• Proven track record of growing a business and analytical skills.
• Ability to balance strategy with tactics.
• Challenge the status quo and establish new processes to improve efficiency.
• Motivated, focused, and self-directed.
• Demonstrating high level of ownership and drive for success.
• Collaborative with strong stakeholder management skills to operate in a highly matrixed organization.
• Well organized, with strong time management and project management skills. Ability to effectively lead projects and initiatives with cross-functional teams.
• Ability to grasp and translate technical capabilities into customer benefits.
• Attention to detail and an eye for quality.
• Digital literacy including MS Word, MS Outlook, MS Excel, MS PowerPoint, and Salesforce.com.
• Willing and able to travel domestically and internationally, up to 20 percent or more as the need arises.
• Excellent interpersonal communications, teamwork, and cross-cultural skills.
• A demonstrated passion for marketing excellence.

• Develop & launch new service offerings using a disciplined project management approach. Collaborate with Product Marketing Managers, the Region Service Managers and Sales.
• Own and maintain services portfolio, price lists and sales enablement tools.
• Collaborate with Commercial and Service Sales organizations to drive business growth through trainings, tools development and key initiatives.
• Lead execution of planned programs by using internal marketing communications.
• Drive initiatives with Market Development team to increase lead generation.
• Analyze market data and campaign results to achieve a desired return on investment, fine tuning tactics as indicated by market results.