Services Offering Manager

at  TOMRA

Company Description
TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

JOIN THE RESOURCE REVOLUTION!

Job Description
As the Services Offering Manager, your primary responsibility is to drive regional services sales support, ensuring customer satisfaction and driving margin expansion. By deeply understanding regional needs, developing tailored solutions, and providing sales enablement tools and resources, you will play a pivotal prole in enhancing profitability and market presence.
You will be responsible for leading market research, service design and development, prioritising future service needs, and overseeing product development, pricing strategies, and the definition of service terms and conditions on a global scale.

• Develop a new value-based service offering.
• Manage and support the product end-of-life service process.
• Support regional services sales bay understanding and addressing specific regional needs.
• Conduct market research and analysis to refine and optimise services offerings.
• Provide support and monitoring for existing products, including upgrades, TOMRA Care and day-to-day services.
• Define global services price lists & terms and conditions to ensure consistency and competitiveness.
• Develop and implement short-, medium- and long-term financial business priorities aligned with the overall strategy.
• Accurately plan and forecast business performance, resources, and finances.
• Facilitate seamless collaboration with regional teams and cross-functional matrix structures, ensuring cohesive execution of sales strategies and service offerings globally, through effective communication skills.
• Promote a “Safety First” culture throughout the company, our customers, and our industry.
  Qualifications