Services Technical Architect

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

The Service Architect is responsible for the design and development of managed and support services that facilitate the effective implementation and ongoing operations and maintenance of complex technical solutions. The Service Architect will lead the design activities, collaborating with Product, Supply Chain, I.T. and providing expertise across the service architecture to ensure optimal service delivery.

WORK EXPERIENCE/COMPETENCE:

The ideal candidate has

• Bachelor’s degree Telecommunication Engineering, Business Information Systems or 8 years industry experience
• Demonstrable experience in leading the service design of large complex solutions
• Ability to write service delivery architectural design documents or review design documents provided by others
• Knowledge and understanding of industry trends and new technologies and ability to apply trends to service architecture
• Experience working with clients to understand their complex requirements and developing the overall service, inclusive of the OSS platform
• ITIL v3 or V4 foundation certification, or TOGAF experience desired
• Proven ability to effectively communicate complex ideas, issues, concepts and solutions to clients and executive project stakeholders
• Experience in Public Safety technologies e.g. Tetra or P25 would be advantageous
• Understanding of cellular networks architectures and functionality would be beneficial
• Solid foundation in networking concepts, e.g. routing, switching, IP addressing, and Internet routing protocols is beneficial
• PMP certification beneficial
• Must possess a strong desire for high customer satisfaction
• Must have ability to work in fast paced environment, balance priorities and juggle multiple tasks in parallel

PERSONAL SKILLS, WORK AND MANAGEMENT STYLE

• Excellent communication skills in both English and German (Native level; verbal, written and presentation required).
• Must be able to work independently and demonstrate accountability
• Strong business, commercial and financial acumen.
• Effective stakeholder management skills (internal and external).
• Ability to engage, negotiate and influence at all levels.
• Excellent time management skills.
• Ability to plan, prioritise and meet strict deadlines.
• Capable of working through commercial issues and recommending a course of action.
• Strong analytical, problem solving and conflict resolution skills.
• Ability to articulate ideas clearly and concisely.
• Self motivated.
• Integrity

TRAVEL REQUIREMENTS

Under 25%

• Service Design authority across end-to-end solutions, inclusive of 3rd party operational engagement models and SLA reporting
• Advise teams and 3rd parties of services standards, methodologies and processes
• Drive service design governance across complex solutions
• Develop and maintain end-to-end process and policies, operational interfaces, workflow models
• Own the engagement with Managed Services OSS functions, ensuring adherence to standardised configurations and frameworks
• Create and maintain design specifications, architectural diagrams, and process diagrams
• Lead design workshops with 3rd party suppliers, documenting and testing operational interfaces and working practices in order to meet contract obligations
• Create and own Service Design Packages that can be effectively implemented and transferred to operations
• Assess customer requirements, ensuring service design compliance
• Evaluate customer contracts, identifying risks and financial exposure and provide mitigation strategies either through service design augmentation, or contract amendments
• Identify non-standard OSS requirements and engage relevant functions/teams to prioritise implementation
• Define organisational requirements, both local and centralised, to enable the delivery of services in accordance with contract obligations
• Attend senior management-level meetings to obtain business requirements, offer solutions, and impress best-practice capabilities
• Establish regular communications with team and stakeholders, develop and present professional materials.