At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Job Description
Provides technical product support and analysis to other departments for complex problems on company products. May interact with customers and company personnel to isolate and fix product issues. Provides design, reliability and other technical feedback to R&D. Reproduce client issues on test platforms to identify and fix recurring issues as well as potential difficulties.
As a permanent Services Technical Consultant at Broadridge, you will be part of our Customer Success organization. The position implies an in-depth understanding of our technologies with ramifications into client on-boarding, implementation, maintenance as well as the business itself.
You will be directly exposed to the currents of electronic trading, the underlying platforms, and technologies that enable our vast product suite to facilitate trading around the world.

Responsibilities

• Understand and analyze the client’s needs from a technical and functional point of view
• Log analysis, in-house reproduction of reported issues and underlying problem identification
• Testing and providing possible fixes when the issue is reproduced
• Provide timely support on high criticality incidents
• Manual and automated deployments
• Continuously strive to improve the customer support experience by implementing best practices and suggesting process improvements

Your profile

• 2-4 years of experience as Technical Support (Level 1/Level 2/Level 3)
• Great passion for technology, basic Java, Unix, XML skillset
• Excellent people interaction and Client Communication
• Excellent command in English
• Resourceful candidate, hard working, curious, eager to learn and develop new skills
• Ability to work well independently as well as part of a team.
• Experience with ticketing systems and customer support tools (e.g. JIRA, Salesforce).

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions

• Understand and analyze the client’s needs from a technical and functional point of view
• Log analysis, in-house reproduction of reported issues and underlying problem identification
• Testing and providing possible fixes when the issue is reproduced
• Provide timely support on high criticality incidents
• Manual and automated deployments
• Continuously strive to improve the customer support experience by implementing best practices and suggesting process improvement