Services Technology Consultant

at  National Instruments

Our company is seeking a Service Technology Consultant to join our team. The Service Technology Consultant will be responsible for providing expert guidance and support to our clients on the use of our technology to improve their service delivery. The ideal candidate will have experience in both customer service and technology, with a strong understanding of how to integrate the two.

QUALIFICATIONS:

• Master’s or diploma degree in engineering, informatic or related field.
• Completed vocational training preferred.
• Experience in customer service or related field.
• 3 + years of experience with technology solutions electrical and mechanical plant design and automation tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• German speaking - an advantage

WHY NI?

There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.
The people : We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.
The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.
The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.
We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.
No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.
Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.
We are changing how we work by offering more flexibility. NI has decided to take a hybrid approach (working both on- and off-site) at an aggregate level. We know that different roles have different requirements, so we’re embracing a full range of options.

• Support Customer in Error Detection and Troubleshooting,
• Designing Simulation of failure situation for analysis
• Collaborate with clients to understand their needs in automated testing and customize technology solutions to meet those needs.
• Monitor and evaluate the effectiveness of our technology solutions and make recommendations for further improvement to our R&D
• Provide training and support to clients on the use of technology solutions.
• Keep up to date with emerging technologies and customer service trends to ensure clients remain competitive.