SGR: Implementation Specialist - Cape Town

at  Sanlam

ABOUT SANLAM CORPORATE – SANLAM GROUP RISK:

Our vision is to be the preferred partner to the Corporate and Public Sector by providing an impressive client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success, embracing diversity and committed to transformation.
We do this through living our values of having the courage to be bold, care, collaboration, and an intolerance for mediocrity. We are all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving remarkable things. We pride ourselves in helping our employees to realise their worth. Sanlam Group Risk (SGR) specializes in the group risk administration to Employers spread over various industries from free-standing schemes to multiple-employer umbrella funds providing all with various group risk benefits.

QUALIFICATION AND EXPERIENCE:

• Matric with Mathematics and or Accounting (minimum C symbol)
• A Minimum of 4 to 6 years’ experience in Group Risk environment with knowledge of the new business process.
• Strong numerical and analytical ability.
• Knowledge of different Group Risk Products and working on the MIP GLR operating system.
• Experience of the detailed implementation process linked to the different SGR risk product range.

KNOWLEDGE AND SKILLS:

• Overall good knowledge of the financial services industry and group risk insurance.
• Good understanding of the different group risk benefit insurance available to Employers for their employees.
• Sound knowledge of products, processes, and services in the overall Group Risk environment.
• Good understanding of IT systems.
• Understanding of Sanlam Group Risk Policies, Fund Rules, different Group Risk Products, and legislation linked to the implementation process.
• Computer Literacy (MS Office).

Behavioral Competencies:

• Analytically/conceptually strong understanding of Fund Rules, policies, and Group Risk Benefits.
• Strong attention to detail and proactive attitude.
• The ability to identify risk areas in existing processes.
• Strong ability to organize and prioritise as part of time management.
• Ability to work accurately and independently.
• Excellent communication skills both written and verbal.
• Proactive individual and self-starter.
• Good problem solving and decision-making skills.
• Innovative and demonstrates initiative.
• Good customer services orientation
• Good interpersonal skills and teamwork
• Ability to perform well under pressure and meet deadlines.
• Resilient to adjustment in standard processes.

KEY RESPONSIBILITIES:

• Analyze and investigate any exceptions regarding risk products or processes when dealing with new and existing clients.
• Complete implementation process of risk benefits on Employer (Scheme) Level after verification of acceptance documentation and quotes.
• Adhere to Client’s needs and expectation before finalizing the full risk benefit structure linked to each client.
• Verify scheme risk benefit structure on operating system as part of the Implementation process.
• Testing processes of risk benefit cover and risk rates on member level before doing bulk upload of members
• Resolve problems identified through testing of data including benefit & cost structure on member level taking the Rules/ Policies and business concessions into account.
• Issue Member Benefit Statements for new clients where required.

KEY RESPONSIBILITIES (CONTINUES) :

• The management of service level agreements of tasks which were allocated and the responsibility to keep all stakeholders informed as required.
• Deliver work of high quality and quantity.
• Provide technical support to any specialist.
• Recording of all tasks received on our monthly reporting tool.
• Validate the daily and monthly reporting on our different applications.
• Testing of new developed scheme set-up related functionality.