SHC Patient Services Administrator

at  Epsom and St Helier University Hospitals NHS Trust

JOB OVERVIEW

Sutton Health and Care delivers (SHC) services to the population of London Borough of Sutton.
The Sutton Borough Clinic Reception team provide an efficient administrative service across all the Community Services Division.
We are looking for a Patient Services Administrator to cover our clinic receptions throughout the Sutton Borough. This includes the Jubilee Health Centre, St Helier Hospital, Green Wrythe Lane, Roundshaw and Robin Hood Lane Clinics. Your role will also include covering back-office duties when required. You will travel and work at all of the above clinics when required.
You will be required to work 7 ½ hours per day, Monday to Friday inclusive. The exact start and finish times will be agreed in advance but will fall within the hours of 8am to 6:00pm to meet the needs of the service, with an unpaid break for lunch.
Your role will be to provide a patient focused service by responding to queries on the phone from patients, referrers, staff and managing appointments and queries across the division. The post holder will also cover within the Administration Centre when required. The Administration Centre processes large amounts of referrals on behalf of various services and manages waiting lists.

ESSENTIAL CRITERIA

• Very good written and oral communication
  Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
  References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
  Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
  Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
  DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.