Shift Lead

at  FOX HOME

FTSL COMPETENCIES AND SKILLS

The Shift Leader must demonstrate a set of competencies/skills that establish them as a sales driver within the store as well as show the ability to execute and give direction. These competencies outline a skill set that is required of a Shift Leader to be successful in their role.
Competencies include but are not limited to:
People: Influences people through effective communication. The FTSL can influence people through motivation and persuasion, as well as direct and delegate tasks.
Results: Stays focused on performance. The FTSL drives results and ensures accountability to those results. The FTSL is action oriented.
Thought: Shows that they understand the business through a strong customer focus and financial acumen.
Self: Remains flexible and adaptable and can manage ambiguity. The FTSL is resilient and maintains composure in all situations.
A Shift Leader is not directly responsible for addressing the following; however, they may be exposed to these responsibilities through training and development by the Store Manager:
Hiring/Interviewing • Performance Management • Setting Schedules • Termination
-
The Shift Leader may perform other related duties as required by the Company, store/field leadership, and especially regarding serving the customer.

REQUIRED SKILLS/EXPERIENCE

• Supervisory experience in a comparable retail environment
• Proven ability to lead sales team; viewed as leader among peers
• Demonstrated ability to achieve individual selling goals and metrics
• Demonstrated sales accountability, able to analyze selling reports, identify business trends and react quickly to the needs of the business
• Exceptional interpersonal, communication and customer service skills
• Ability to make decisions and mediate conflict within a team-environmentProficient in windows-based software such as Excel, Word and Outlook

PHYSICAL CAPABILITIES

• Ability to work a flex schedule (which includes nights, weekend and holiday availability)
• Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed
• Ability to climb step stools and ladders
• Ability to stand/walk for long periods at a time
• Possess manual dexterity and hand-eye coordination
• Ability to travel to other store locations (if needed) and attend district meetings
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for long periods of time. May occasionally involve stooping, kneeling, crouching
• Ability to work as part of a teamAbility to effectively communicate with customers, peers, and management
• 
  Fox Group is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
  We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted

• Provide and ensure legendary customer experiences consistently
• Execute on company strategies
• Train and motivate associates to improve selling and customer service performance
• Lead selling and service efforts as the MOD during scheduled shifts
• Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge
• Display expert product knowledge of product, company history, company policy and store/company strategies
• Assist in resolving customer service matters in absence of SM/AM
• Communicate individual and team performance feedback to management
• Ensure associates consistently demonstrate client service standards
• Assist SM/AM in conducting new associate on-boarding and sales training.
• Ensure adherence to all company policy, procedures, and guidelines in the absence of SM/AM
• Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM
• Ensure associates receive scheduled breaks and meal periods in absence of SM/AM
• Perform opening and closing duties when needed.
• Perform merchandise flow duties for the sales floor and backroom as directed.
• Provide leadership or assistance with floor sets, window changes and other merchandising and visual expectationsPerform POS transactions on designated shifts and execute management functions in the absence of SM/AM.