Shift Technical Support

at  Pfizer

Why Patients Need You
Our breakthroughs would not make it to the hands of patients without our pharmaceutical manufacturing team. We rely on a team of dedicated and agile members, who understand the importance and impact of their role in Pfizer’s mission. Patients need colleagues like you who take pride in their work and always look to improve outcomes. You will help to ensure that patients and physicians have the medicines they need, when they need them.
What You Will Achieve
The role is an excellent developmental opportunity to join the STS team, working a 4-shift cycle to provide technical support for the site’s priority operational activities. In the silent hours you will be the primary support for manufacturing operations in all the site’s production plants. You will provide leadership and guidance in relation to safety and quality, ensuring that operations comply with site standards and regulatory requirements, and that changes are assessed and documented appropriately.
Acting flexibly and responding quickly, you will provide prompt support to Operations teams, and investigate and resolve equipment, process and automation issues, to minimise operational delays in Wet-End, Dry-End processing and in changeovers;.
You will collaborate with plants on to the monitoring and control of key processes and critical operations. Good communication skills will be key for effective sharing of information with other members of the STS team and with peers and stakeholders in the Process-Centric Teams and in the support functions.
On days, you will lead improvement projects and you will support the PCTs and the plants in relation to ongoing and upcoming campaigns. You will help develop the capabilities of colleagues by sharing your knowledge and expertise and acting as a mentor in relation to Catalyst and production best practices.

How You Will Achieve It

• Provide leadership and main point of contact to advise in the silent hours to ensure operations comply with Pfizer Quality Standards, ICH GMP requirements, safety procedures and IPC regulations;
• Use technical skills and experience to troubleshoot equipment, process and automation issues;
• Support the plant shifts in the prompt resolution of technical issues to minimise silent-hours delays in Wet-End and Dry-End processing and in changeovers;
• Work closely, and communicate effectively, with Operations, and the support functions, throughout the planning and execution of support activities;
• Encourage continuous improvement and operational excellence in relation to the business fundamentals, Safety, Quality, Cost, Supply and People;
• Facilitate the investigation of incidents, deviations and delays;
• Lead key site improvement projects;
• Mentor Specialists on Catalyst and production best practices;
• Manage own time and work to balance competing priorities and meet agreed targets

Qualifications

Must-Have

• Bachelor’s Degree or equivalent in an Engineering or Science discipline
• 3+ years of experience in Manufacturing or in a technical support function
• Experience in collaborative working and issue resolution is essential
• Strong technical, analytical and problem solving skills with ability to make timely decisions
• Knowledge and understanding of Safety and Quality regulatory standards and guidance documents
• Demonstrated ability to deliver improvements to site performance with the use of Lean and Six Sigma tools
• Good interpersonal and communication skills and the capability to motivate and influence
• Versatility to work on one’s own initiative and as part of a team
• A good knowledge of site systems and plant operations in Pfizer Ringaskiddy
• Change Agile, with willingness to learn and be challenged

Nice-to-Have

• Prior experience, and demonstrated capability, with the Catalyst system

Work Location Assignment: On Premise
Work Location Assignment: On Premise

Additional Information

• In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland.
• Please note there is no relocation support available for this position

How to apply

• Make a difference today, all suitable candidates should apply with CV below. We are looking forward to hearing from you!

Purpose
Breakthroughs that change patients’ lives… At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Manufacturing

Please refer the Job description for details