SHIPPING & RECEIVING COORDINATOR

at  Thermo Fisher Scientific

JOB DESCRIPTION

An opportunity exists for a Sr Customer Service Administrator in the Administrative role at Thermo Fisher Scientific Inc. This position offers the right candidate a key position and will provide opportunities for career development and growth. The position is located in Tewksbury, MA USA.
Thermo Fisher Scientific Inc. is a premier company that unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals – quickly, optimally, and safely. As a Sr Customer Service Administrator, you will play a crucial role in enabling our customers to help make the world healthier, cleaner, and safer by providing maintenance, repair, and calibration equipment solutions.

REQUIREMENTS:

• High School Diploma or GED equivalent, or relevant experience, is the required minimum education.
• Technical school preferred.
• Minimum 2 years’ experience in a data entry/administrative role communicating with customers and supporting customer service relationships.
• Ability to operate independently, with initiative, and good business judgment.
• Good computer skills including an understanding of Windows, Word, Excel, and Access.

SKILLS AND ABILITIES:

• Ability to learn and develop new processes within our CRM application.
• Interpersonal and time management skills.
• Outstanding analytical capability and problem-solving skills.
• Ability to work in a team environment and influence others to achieve results.
• Self-motivated with a bias for action.
• Strong interpersonal and persuasive communication abilities, including effective communication skills.
• Substantiated capability to optimally negotiate and close business.
• Evidence of professional presentation skills.
• Outstanding follow-up and interpersonal skills.
• Demonstrate the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement.

• Connect with customers on service subjects such as quotes, issues found during repairs, and updates to purchase orders based on customer approvals.
• Handle Work Orders in the CRM to ensure that work completed on a customer asset is detailed sufficiently to provide a service record for the asset.