Shop Manager (Summer) - New CMH Applicants

at  CMH HeliSkiing

POSITION OVERVIEW

The Shop Manager is skilled in technical shop duties, retail product knowledge, and sales, and lends a hand with cleaning duties around the lodge. The Shop Manager plays a key role in guest satisfaction in the day-to-day operation of the lodge.
This is a seasonal job opportunity. The CMH summer season runs from late-June to early-September. Daily rate of pay is based on an 11-hour day, worked as a split shift. A typical schedule consists of 2 weeks on and 1 week off. Accommodation is available while on shift, at no extra cost, for staff joining our team.

MINIMUM QUALIFICATIONS

• Minimum of 3 years of technical shop experience within the outdoor industry.
• Minimum of 1 year of retail store experience.
• Experience with ordering and inventory management.
• Background in luxury hospitality or remote lodges, preferred.

COMPETENCIES, KNOWLEDGE, SKILLS, ABILITIES, AND OTHER QUALITIES

• Demonstrates integrity, discretion, and problem solving.
• Has clear attention-to-detail with a strong work ethic.
• Seeks and embraces new processes and ideas to help the company succeed.
• Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
• Communicates in an effective and timely manner and incorporates diverse viewpoints into communications.
• Able to openly receive and act on feedback.
• Takes initiative and demonstrates the ability to make quick, informed decisions.
• Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
• Sees tasks through to completion including follow-up on any identified issues.
• Uses industry and company expertise to advance CMH’s goals and values while enhancing the guest experience.
• Is inclusive of differences in people and perspectives to best serve employees and guests.
• A passion for customer service excellence and providing a high-end guest experience.
• Take pride in hard work, strive for excellence, and anticipate guest needs.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Proven ability to maintain confidentiality and professional working relationships with peers.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain fleet of summer hiking gear, including via ferrata equipment.
• Answering questions about gear and supporting the needs of each guest.
• Maintain accurate inventory levels for equipment and retail stock.
• Oversee all merchandising and displays in retail shop, as well as being educated on product knowledge.
• Process all cash, debit, and credit transactions.
• Maintain a clean and professional work area.
• Willingness to assist other members of the lodge team, as needed.
• Perform radio duty, as required, to support field operations.
• Follow OH&S, food safe, and WHMIS best-practices.
• Train, participate in and provide support as required during emergency response situations.Support guests and employees in the field program as needed.

OTHER DUTIES AS ASSIGNED

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of CMH to be a positive influence on the transformation of our products and associated lines of business.