Short Term Insurance Broker Consultant (FAIS)

at  Absa Bank Limited

Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
A min 150 FAIS credits, Personal lines, 2years experience in short term insurance environment. FAIS recognized qualification essential. RE5 certificate completed, CPD hours up to date, strong sales and customer experience
Job Description
A min 150 FAIS credits, Personal lines, 2years experience in short term insurance environment. FAIS recognized qualification essential. RE5 certificate, CPD hours up to date, strong sales and customer experience
Key accountabilities
Accountability: Managing daily sales targets (40% )

Outputs to deliver this accountability:

• Agree and sign sales targets with the Team Leader and come up with innovative sales methods to utilise to achieve these targets.
• Receive calls from clients requesting quotes and make calls to clients offering Short Term Insurance, based on the information received from various marketing campaigns and database provided by the Marketing department.
• Offer clients information regarding processes, procedures and compliance (on voice logging where applicable) according to the FAIS Act.
• Liaise with the client to obtain information from them regarding for example, personal details such as their name and address, the article to be insured and previous insurance history.
• Accurately capture the information that the client provides on the Websure/Siebel system and generate a quote based on the information provided
• Send the telephonically agreed quote to the client, via Email, and explain the quote by outlining for example the cost of the premiums, the excesses and the benefits of the product.
• If the client accepts the offer, proceed to the finalisation stage of the application process by liaising with the client to obtain the information (e.g. banking details debit order dates, non-payment disclosure etc.) necessary to complete the application on the system on the clients behalf adhere to all processes, procedures and compliance policies at all times throughout the process.

Accountability: Client Experience (15%)

Outputs to deliver this accountability;

• Delight client with excellent service and assist them in an efficient manner by sending all the relevant documentation and by attending to any queries or related issues they may have within the agreed timeframe/Service Level Agreement (SLA)
• Meet all timeframes agreed and act in a professional manner to gain the trust and buy-in from clients in order get referral business.
• Retain client loyalty by offering products that are good value for money and that will meet the client’s needs. Where possible resolve all client queries at first point of contact, however if unable to assist refer clients to the correct channels (e.g. Team Leader: Sales or Manager: Product).

Accountability: Risk and Compliance (40%)

Outputs to deliver this accountability:

• Ensure that minimum standards with regards to quality assessments are adhered to by, for example, obtaining the correct information from clients to generate the correct premium.
• Offer all relevant and up to date information regarding the product offered to assist the client to make the most informed choice, such as explaining the types of cover that is offered and what the benefits and features are on the product. Offer clients factual information but do not advise (on suggested insured amount) the client on the decision that need to be made.
• Ensure (by following the relevant underwriting questionnaire) that the underwriting guideline is strictly adhered to at all times when securing a sale.

Accountability: Reporting (5%)

Outputs to deliver this accountability:

• Capture data of all inbound and outbound calls on the Z drive worksheet provided by the company.
• Provide other relevant Management Information (MI) to the Manager: Sales as and when needed

Education
National Senior Certificate/ Matric (Grade 12)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertise

Outputs to deliver this accountability:

• Agree and sign sales targets with the Team Leader and come up with innovative sales methods to utilise to achieve these targets.
• Receive calls from clients requesting quotes and make calls to clients offering Short Term Insurance, based on the information received from various marketing campaigns and database provided by the Marketing department.
• Offer clients information regarding processes, procedures and compliance (on voice logging where applicable) according to the FAIS Act.
• Liaise with the client to obtain information from them regarding for example, personal details such as their name and address, the article to be insured and previous insurance history.
• Accurately capture the information that the client provides on the Websure/Siebel system and generate a quote based on the information provided
• Send the telephonically agreed quote to the client, via Email, and explain the quote by outlining for example the cost of the premiums, the excesses and the benefits of the product.
• If the client accepts the offer, proceed to the finalisation stage of the application process by liaising with the client to obtain the information (e.g. banking details debit order dates, non-payment disclosure etc.) necessary to complete the application on the system on the clients behalf adhere to all processes, procedures and compliance policies at all times throughout the process

Outputs to deliver this accountability;

• Delight client with excellent service and assist them in an efficient manner by sending all the relevant documentation and by attending to any queries or related issues they may have within the agreed timeframe/Service Level Agreement (SLA)
• Meet all timeframes agreed and act in a professional manner to gain the trust and buy-in from clients in order get referral business.
• Retain client loyalty by offering products that are good value for money and that will meet the client’s needs. Where possible resolve all client queries at first point of contact, however if unable to assist refer clients to the correct channels (e.g. Team Leader: Sales or Manager: Product)

Outputs to deliver this accountability:

• Ensure that minimum standards with regards to quality assessments are adhered to by, for example, obtaining the correct information from clients to generate the correct premium.
• Offer all relevant and up to date information regarding the product offered to assist the client to make the most informed choice, such as explaining the types of cover that is offered and what the benefits and features are on the product. Offer clients factual information but do not advise (on suggested insured amount) the client on the decision that need to be made.
• Ensure (by following the relevant underwriting questionnaire) that the underwriting guideline is strictly adhered to at all times when securing a sale

Outputs to deliver this accountability:

• Capture data of all inbound and outbound calls on the Z drive worksheet provided by the company.
• Provide other relevant Management Information (MI) to the Manager: Sales as and when neede