JOB DESCRIPTION SUMMARY

As an integral part of Service Operations and the Siebel team, you will be involved in Siebel CRM daily operational activities. This is a part-time role.
You are responsible for:
1. Investigate, root cause, and define a solution for issues related to the implementation of the customized Siebel-based software reflecting GEHC’s business model.
2. Investigate, root cause, and define a solution based on the issues uncovered in Siebel related to the database contents. Here, the analyst must scope the issue, clearly define the criteria used to identify all entries that are affected and recommend a way of correcting all database entries, including preparing\ data sets to support offshore resources and writing SOPs and job-aids.
You will be required to assist the Siebel manager and other team members with any further duties as required.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

REQUIRED QUALIFICATIONS:

• 1+ years of proficiency in Siebel CRM, MS Office Suite: Excel, Word, PowerPoint, etc.
• 3+ years of prior experience working at GE HealthCare
• University undergraduate degree or equivalent experience in Math, Science, Business or Engineering.

DESIRED QUALIFICATIONS:

• Willingness to learn new tools and functional processes.
• Related experience with the implementation of standardized data analysis, conversion and reporting processes is an asset
• Strong problem solving, prioritization and organization skills with the ability to manage multiple competing tasks.
• Organized self-starter who can multitask in a fast-paced environment.
• Self motivated team player with a track record of meeting deadlines.
• Excellent communication skills to interface with all business users.
• Proven analytical and problem resolution skills.
• Ability to work with large data sets and extract required information in an organized format.
• Ability to write well written technical reports describing finding of investigation so others may follow to correct identified issues.
• Ability to analyze severity of issues quickly and prioritize issues
• Maintain and follow up as necessary to drive issues to completion
• Knowledge of Oracle or an Oracle relational database system is an asset
• Knowledge of Cognos is an asset
• Knowledge in Siebel CRM or other CRMs is an asset.
• Fluent in French
  We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.
  Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
  

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• Provide and update SOPs reflecting on-going Siebel process improvements. This will include corrections, code enhancement updates and testing the new code (eg. Pricing discrepancies and preventive maintenance schedules, among other tasks).
• Gather the unique needs of Canadian Siebel users and work with the Canadian Siebel team to submit to the Americas Siebel design team.
• Determine root causes of Siebel errors in billing, service requests, contract entitlement issues, etc. and submit those defects into the Siebel Americas Support Centre. Example: Assist to resolve transactions caught in the interface between Siebel and Oracle.
• Assist the Siebel Team with adhoc issues and glitches, and opening Helpdesk cases if necessary.
• Work closely with Siebel team members to monitor and keep up-to-date the Siebel Issue Tracker spreadsheet which tracks the performance of all parties and provide updates to the Canadian Healthcare community through regular meetings.
• Correct missing data for customers and Install Base by interrogating various remote data sources and updating Siebel with the corrected data.
• Fix PM schedules in service requests with support from team. Check with FSRs and contract specialists and manipulate incorrect existing schedules in Siebel.
• Set up new service offerings, entitlements and link price lists to them.
• Check service special offerings (Vaporizer Exchange Program & Exchange Parts, etc.) and correctly set up them to be processed in Siebel.
• Investigate requests for parts from FSRs/support leaders and determine if the service part number needs to be activated in Oracle. Determine where to source these parts and if there are alternate part numbers.
• Update FSR skills and sites in Siebel User Administration page for FSR.
• Support IB Specialist with any errors/questions regarding the Install Base in Siebel. Provide hints and tips on possible error fields in IB.
  Support and provide backup coverage for other Siebel team members.