Signature Success Onboarding Specialist, French Speaking

at  Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details

PREFERRED SKILLS/EXPERIENCE

• Strong organizational and analytical skills
• Ability to identify and resolve exceptions and to analyze data
• Excellent organizational skills
• Solution and results-driven with the ability to problem-solve
• Excellent time management with a strong sense of urgency
• Passion for customer success with excellent written and verbal communication skills
• Standout colleague with the ability to multi-task with extreme attention to detail
• Able to work independently, determined, highly motivated
• Experience working with Salesforce and/ or Tableau, relevant certifications are a plus
  Accommodations
  If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
  Posting Statement
  At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .
  Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
  Salesforce welcomes all.

As a senior success Guide for Signature Success , you will be responsible for onboarding and educating Salesforce customers about our highest-level Success plan and working closely with our Sales, Success, and Delivery teams to define focus areas for the Signature Success plan clearly and how they align with Customer needs. Strong organizational skills are desired for the internal knowledge transfer of critical information from the sales and success teams.
Using the information gathered, you will tailor each onboarding experience to align with immediate customer impact areas and identify future focus areas. Attention to detail, strong communication skills, and a customer-centric orientation are required.