Single Point of Access & Services Support Manager- Surrey Downs H&C

at  Epsom and St Helier University Hospitals NHS Trust

EDUCATION

• Undertake training and mentoring of staff and other groups as prescribed.
• To act as mentor offering professional support for administrative and secretarial staff
• and work with managers and clinical leads to ensure that all staff are competent in the use of IT and familiarised with Trust processes and embedded systems.
• To take responsibility for identifying own training and development needs, suggestions for improvements to the service and policy changes to the line manager
• Compliance with Trust arrangements for continuing professional development

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

MAIN DUTIES OF THE JOB

• Provide overall professional, operational, and strategic leadership and line management to the administrative and SPA support workforce operating across the SDHC to ensure effective and efficient support is available to all specialist services.
• Coach and mentor administrative support team lead in all aspects of performance management including sickness, conduct, and capability management.
• Provide an effective link between administrative support staff and senior management cascading information as appropriate and briefing senior management on relevant and oversee and undertake robust and effective recruitment of business support staff to meet the needs of the service line.
• Develop robust, efficient administrative processes and procedures that meet the requirements of the SDHC.
• Alongside the admin managers and team leads, monitor the training and development of administrative support staff against the agreed administration competency
• Ensure all 1:1s and appraisals are undertaken in a timely manner with objectives being reviewed at regular intervals throughout the year to measure progression.

The main purpose of the role is to provide effective management and leadership to the administration, service support function of the SPA and Specialist Services of the SDHC, particularly in relation to:-

• Ensure efficient and effective business and service administrative service support is in place.
• Responsibility for overall line management and performance of Single Point of Access (SPA) and
• Administrative service support teams across SDHC specialist services.
• Ensure all administrative requirements, developments, and day to day operations within business
• support are implemented.
• Build a combination of knowledge and expertise in technical skills within business administration
• Carry out internal investigation of business support related breaches and incidents.
• Support the implementation of new technologies.
• Identify cost and operational efficiencies.
• Develop strong engagement and relationships across the service line, with both administrative support and clinical staff.
• Cultivate learning and supportive environment where best practice is shared across the service line and adopted as standard operating practice.
• Promote a culture of continuous improvement and share this knowledge across the service line improve efficiencies.
• To work closely with service leads and clinicians to ensure KPI’s are met and service is ru