Single Point of Access Team Lead- Surrey Downs H&C

at  Epsom and St Helier University Hospitals NHS Trust

APPLICANT REQUIREMENTS

You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

MAIN DUTIES OF THE JOB

1. To lead and manage an efficient and cost-effective administrative service in the SPA Centre
2. To supervise the SPA Centre ensuring high-quality customer service
3. To lead by example in ensuring a patient-focused service by responding to all queries in a timely
   and professional manner
4. To be responsible for the line management of Patient Service Administrators in the SPA
5. To work closely with all administrative staff across the division

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

• Line Management
• To be responsible for the line management of the Patient Service Administrators including performance management, annual appraisals and identification of training needs.
• To be responsible for ensuring workload is allocated appropriately across the team, prioritising and re allocating work according to service need.
• Promote cross-cover and flexible working amongst team members.
• Responsible for supervising the SPA, ensuring high quality customer service and key performance indicators are met.
• Manage staff rota’s for the call centre
• To participate in the recruitment process for new team members
• Lead team development events and projects as required encouraging and implementing service improvements
• To be responsible for maintaining accurate personal files, setting up new files for joiners and maintaining staff records, in line with Trust policy. To include sickness records, annual leave and study leave at all times maintaining confidentiality.
• To be responsible for monthly entries into HealthRoster.
• Monitor and audit mandatory and other training for staff.
• Monitor and audit annual leave, sickness leave and study leave for staff.