Single Point of Contact Care Navigator

at  London Borough of Bexley

ABOUT US

Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites.
For an informal discussion about this post please contact either Paul Daughtrey Team Manager or Luz Rico-Lloyd Operations Manager, Customer Service.

Do you have excellent customer service skills, preferably with experience of either Adult Social Care or Health environments. We need staff to provide the highest level of customer service at all times and believe in treating everyone with empathy and as an individual? Do you have experience of being the first point of contact for vulnerable clients and patients, being able to deal with calls and emails in a professional and timely manner, following agreed protocols and understanding safeguarding requirements?
Then you could be a Care Navigator as part of our Bexley care Single Point of Contact Team.
The Single Point of Contact is the first point of contact for both Bexley Adult Social Care and local health services, dealing with a wide variety of contacts and referrals either by phone or email and liaising closely with our Adult Social care Triage team.