Site Admin Supervisor, Albian

at  Herc Rentals

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of March 31, 2024. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 412 locations and has approximately 7,600 employees in North America.
Short Description
We are currently looking for a Service Coordinator for Albian Sands Site, to maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. This position is on a rotation of 7 on and 7 off working from 6am to 6pm.

Responsibilities

• Dispatch Field Service Technicians to equipment breakdowns in the field when called.
• Deal with high volume of calls roughly 500 per month
• Line up all the service calls for repairs on all the equipment.
• Generate and manage purchase orders.
• Determine if breakdown is an emergency through SOP ‘Creating a Service Call’
• Prioritize service calls
• Organize equipment based on customer and branch needs
• Assist the front counter.
• Provide estimated arrival time of a Field Technician to the repair.
• Contact service call originator by phone to identify the action taken by the Field Technician after a service call has been completed.
• Open work orders in Rental man system on behalf of Field Technician
• Close field work orders after approval of Managers.
• Call for third party repairs or servicing as required.
• Other duties as assigned.

Requirements

• Clear and concise communications with managers, employees and customers
• Advanced customer service skills
• Ability to multi-task in a fast-paced environment
• High organizational skills
• Geographical knowledge of service area or map reading skills
• Knowledge of industry is recommended
• Ability to be calm and cool under pressure
• Advanced Computer skills

Conditions of Employment

• Ability to work on Albian Sands Site 7 days on 7 days off from 6am to 6pm.
• Two years related experience and/or training in high volume customer service.
• Must have valid driver’s license with clean driving record.

Compensation Data

• Base Salary is $100,000/year
• Heap is $1,050/month
• If you fly in fly out, you are not entitled to heap.
• This is a non-union role

Req #: 60118
Please be advised that the actual salary offered for any position is subject to the company’s sole discretion and may be influenced by various factors, including but not limited to the candidate’s qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

• Dispatch Field Service Technicians to equipment breakdowns in the field when called.
• Deal with high volume of calls roughly 500 per month
• Line up all the service calls for repairs on all the equipment.
• Generate and manage purchase orders.
• Determine if breakdown is an emergency through SOP ‘Creating a Service Call’
• Prioritize service calls
• Organize equipment based on customer and branch needs
• Assist the front counter.
• Provide estimated arrival time of a Field Technician to the repair.
• Contact service call originator by phone to identify the action taken by the Field Technician after a service call has been completed.
• Open work orders in Rental man system on behalf of Field Technician
• Close field work orders after approval of Managers.
• Call for third party repairs or servicing as required.
• Other duties as assigned