Site Consultant

at  Corporate Travel Management

ABOUT THE ROLE:

This role was created in response to one of our large key clients requirements to improve the support of their travel experience overall. The organisation is committed to maximising their strategic and operational travel outcomes internally, particularly with their high growth, and can deliver on initiatives with additional support. Currently this client has full-time travel procurement and advisory services within their organisation. This role will be an extension of this from a support perspective.
This role is not Travel Consulting, rather customer service excellence focussed on the alignment of deliverables as to their identified priorities, and your own ongoing recommendations as you have learnt their internal practices.
A broad skill set is required for this one as you will be supporting lounge application enquiries one minute and reviewing internal training components for improvement the next. Accordingly, high level communication skills are a must, as is the ability to work with a diverse client base of all levels, always in a professional manner.

KEY RESPONSIBILITIES:

• Responsible for supporting the identified internal travel priorities for the client by
• Supporting day to day supplier contact within the business, and where required liaise with CTM’s Account Manager to ensure optimisation elements are aligning to the strategic account plan;
• Be the point of call for the clients internal travel matters, including issues (complaints), and provide monthly recommendations on how to improve high volume matters for efficiency;
• Support reporting initiatives as identified by the client;
• Update Traveller profiles;
• Train new Travel Arrangers as recruited by the business and review the internal support and training tools overall (eg their online booking engine) for maximum effectiveness – you will be nationally supported also in this aspect;
• Support the internal invoicing procedures for the client;
• Support improvement in the local regional travel component of this business, particularly in areas such as general Q&A and better supplier outcomes as negotiated;
• Ultimately you will be known as the first point `go to person’ for this clients’ Travel Advisors and clients, and you will always be thinking of solutions that could be implemented tomorrow, to help today.