Site IT Engineer (Tuas)

at  TRITON AI PTE LTD

A highly established global specialty chemicals company is looking for a Site IT engineer to provide technical support to IT Administrators and users at the sites, providing expertise for server and client infrastructure, software, security, telecoms and the network.

• Collaborate with and support IT Administrators and contractors at regional sites, providing specialized knowledge and advice.
• Resolve complex issues related to PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks.
• Provide first and second-line technical support to users, maintaining a customer-friendly attitude.
• Communicate effectively with global peers and colleagues to ensure compliance with IT policies.
• Support up to 200 users, keeping them informed about progress and resolving software and hardware issues.
• Conduct root cause analysis and actively share knowledge with IT Administrators and global colleagues.
• Support network and regional systems for process automation and local databases.
• Improve IT systems and processes, providing creative input to site management.
• Manage on-site projects, including local infrastructure or system upgrades.
• Represent multiple sites and offices, attend meetings, report findings, and implement solutions.
• Implement proposed solutions, including end-to-end project management and technical execution.
• Work outside standard hours, travel, and demonstrate flexibility.
• Ensuring employees are updated on progress and informed about expected issues, major incidents, and improvements.

REQUIREMENTS:

• Experienced in providing technical IT support for end-points, on-premise & cloud servers, and networks.
• Knowledgeable in cyber security principles and best practices.
• Holds certificates in Microsoft Fundamentals (e.g., Azure Fundamentals or M365 Fundamentals), ITIL v4 Foundations, and Cisco CCNA.
• Demonstrates interest in and awareness of the latest trends in IT.
• Fluent in business English and a local language.
• Comfortable working in a multicultural environment with IT contacts across the region.
• Must be a team player with strong interpersonal skill
  If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV or email to huixuan@triton-ai.com
  CEI Registration Number: R1985071
  EA License Number: 21C0661
  Company Registration Number: 201127615

Please refer the Job description for details