Site Lead, Germany

at  University of Maryland Global Campus

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree from a regionally accredited U.S. institution or foreign degree equivalent.
• Two (2) years of experience providing quality customer service.
• Organization and time management skills; ability to prioritize and manage multiple tasks.
• Effective verbal, written, and interpersonal communication skills.
• Ability to understand and operate in foreign countries adapting to local rules, complexities, and practices.

PREFERRED EDUCATION AND EXPERIENCE:

• Master’s degree from a regionally accredited US institution or foreign degree equivalent.
• Experience managing and supervising others in a higher education or customer service environment or relevant work experience (e.g., experience as a Senior PC/PN with UMGC).
• Experience with using customer relationship management (CRM) and student information systems.
• Six (6) months minimum academic and administrative experience at a college or university.
• Experience as a program coordinator with UMGC or at a higher education institution or equivalent.
• Previous experience with student recruitment and/or outreach.
• Possess a valid local driver’s license and be able to obtain and maintain a military driver’s permit in the host nation.
  WHO MAY APPLY: Applicants with individual logistical support (ILS) preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the U.S. Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
  All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

THE UNIVERSITY OF MARYLAND GLOBAL CAMPUS (UMGC) IS AN EQUAL OPPORTUNITY EMPLOYER AND COMPLIES WITH ALL APPLICABLE FEDERAL AND STATE LAWS REGARDING NONDISCRIMINATION. UMGC IS COMMITTED TO A POLICY OF EQUAL OPPORTUNITY FOR ALL PERSONS AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, AGE, MARITAL STATUS, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, DISABILITY, RELIGION, ANCESTRY, POLITICAL AFFILIATION OR VETERAN STATUS IN EMPLOYMENT, EDUCATIONAL PROGRAMS AND ACTIVITIES, AND ADMISSIONS.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.

• Supervise and lead staff at the assigned site.
• Work out of the field site office and be available during core business hours and evenings/weekends, as needed to ensure on-site coverage. Travel will be required within the region,
• Collaborate with key stakeholders (e.g., CRM, logistics, operations, student services, academic affairs) for on-site operational needs, escalating when appropriate.
• Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive .
• Ensure all student and lead interactions are entered in Salesforce and appropriate follow-up activities are scheduled.
• Manage key student business processes, including community outreach, and student recruitment.
• Address and resolve staff concerns, escalating when appropriate.
• Coordinate with the appropriate department to troubleshoot and resolve faculty and student concerns.
• Schedule and proctor NTC examinations, as needed; ensure quality assurance of the testing program through coordination with the division NTC point of contact.
• Establish relationships and effectively communicate with host military Education Services Officer (or equivalent), respective education center staff, and local commands.
• Represent UMGC at official functions (e.g., local education fairs, open houses, semester start-ups, student appreciation days, local graduations).
• Ensure classrooms are provided with adequate space and needed technology for class instruction.
• Manage staff and office schedule to ensure members of the UMGC community are supported in accordance with operational needs.
• Support AD of training with onboarding new staff through mentorship and training, ensuring new staff have the tools and resources needed to successfully perform the functions of their job.
• Supports class scheduling through providing recommendations for classes, coordinating class cancellation follow-ups, and tracking student populations.
• Act as backup for the Assistant Director when they are out of the office.
• Keep staff at all levels informed of key developments and updates.
• Other job-related duties as assigned.