Site Reliability Analyst

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Candidates must be eligible for Reliability Status Clearance, which requires that they have lived and worked in Canada for the past 5 consecutive years. No exceptions, please.

PREFERRED SKILLS:

• Strong communication, organization, and strategic thinking skills
• Demonstrated sensitivity to workplace ethics, diversity, and harassment issues.
• Collaboration skills and experience as a self-starter, strategic thinker, negotiator, and consensus builder
• Experience with Splunk and Broadcom DXI suite

THE ROLE:

• The Site Reliability Analyst (SRA) works to ensure applications and infrastructure are stable and performing optimally. The SRA uses engineering principles to constantly find ways to improve systems and services.
• The role understands how systems relate and puts in place monitors to identify optimization opportunities and improve productivity through automation. Using various tools, the SRA will limit operational work, provide data to prevent incidents, and take proactive actions to prevent outages.
• Working in an agile environment, intellectual curiosity, problem solving, collaboration, and valuing diversity are key to success. The role requires 24x7 support due to global services.

WHAT WILL YOU DO?

• Collaborate cross-functionally on monitoring tools, dashboards and reports.
• Analyze metrics, identify trends and address risks to reliability.
• Partner with IT teams on operational execution and technology needs
• Create knowledge documents focused on usability, accuracy and content.
• Participate in industry developments and training, and contribute to strategic roadmap.