Site Reliability Engineer- Cloud L3, Group Benefits

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

QUALIFICATIONS AND TECHNICAL SKILLSETS:

• Bachelor’s degree in computer science, Mathematics, Engineering, or a related technical field, or equivalent hands-on experience.
• 5 years+ of experience in a technical IT role with a focus on software development and system administration.

Core Technical Skills :

• Advanced skills in programming and scripting (JavaScript, Python, .NET, NodeJS, YAML, Bash/PowerShell) and automation (Terraform, Jenkins, GIT).
• Extensive experience with AKS, proficiency in securing, managing, and optimizing APIs.
• Solid understanding of Azure’s scalability features and security practices. (AKS, Autoscale, Load Balancing, Availability Sets etc.)
• Proficiency in containerization and orchestration with Docker and Kubernetes.
• Strong foundation in networking infrastructure and solving (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, DHCP, load balancing, replication, SSH).
• Experience with monitoring tools: New Relic, Devo, Dynatrace, CA APM, PRTG
• Hands-on experience with CI/CD methodologies using Jenkins, including managing Jenkins pipelines for continuous integration and deployment

• Collaborate with teams to enhance application and transaction scalability using Azure Kubernetes Service (AKS) and Azure scalability features.
• Handle L3 technical investigation from L2 support team.
• Develop application monitoring strategies using New Relic, Devo, and Azure Monitor, including creating monitors and dashboards.
• Prioritize AI Operations platform enhancements and streamline CI/CD pipelines with Jenkins for better deployment processes.
• Employ problem-solving skills with tooling for quick issue identification and root cause analysis in application performance.
• Enhance data visibility for partners, transforming complex data into actionable insights for partners and product owners.
• Support and refine toolsets and practices, ensuring engineering squads are equipped with the latest in reliability engineering methodologies.
• Advocate for SRE principles, sharing best practices and insights across teams to foster a culture of performance excellence.
• Lead communications with business collaborators, translating technical details into business language to ensure clear understanding.
• Maintain positive relationships with internal teams, ensuring collaboration and alignment on projects and initiatives.
• Adapt quickly to changing priorities, responding to new challenges and operational demands with agility and strategic focus.