Site Reliability Engineer – Reliability Operations

at  Servicenow

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description

As an Engineer in the SRE team you will:

• Deliver immediate relief and provide a sustainable resolution to issues within the ServiceNow platform.
• Use knowledge and experience in software development, application support, systems engineering and networking to proactively prevent issues from reoccurring.
• Lead internal stakeholders and partner teams to improve the reliability, scalability and performance of the infrastructure through improved system design.
• Champion and contribute to a culture of intolerance to manual activity, which results in an automation environment delivering repeatable and scalable response to system issues.
• Ability to work in shifts (Sun-Wed / Wed-Sat 7:30 am to 17:30pm ) which includes one weekend day.

Qualifications

To be successful in this role, we need someone who has:

• Knowledge of Linux systems.
• Comfortable designing, authoring, testing, and debugging code in a team setting in one of the following languages such as Python, Go, Java, or Ruby.
• Experience working with relational database: MySQL, MariaDB or PostgresSQL.
• Experience working with systems at scale - supporting critical services with focus on automation, observability, availability, and performance.

Good to have:

• Expertise in Observability and Monitoring of applications, services, and networks at scale.
• Experience with DevOps automation, CI/CD pipeline and agile methodologies such as Gitlab CI-CD.
• Experience writing test specifications and understand the fundamentals of test automation.
• Experience working with Cloud technologies such as Azure and AWS.
• Experience in configuration management of infrastructure using Ansible.
• Experience with Kubernetes to orchestrate the deployment, scaling, and management of containers.

We also have pluses! They are not a ‘must’, but please highlight them on your resume if you have any of these: experience with cloud engineering, knowledge of core AI/ML techniques and algorithms, familiar with implementing Chaos engineering principles, experience in incident response process, post-mortem practices, or service best practice standards and web applications engineering.