Site Reliability Engineer | SRE | DEVOPS (VIE)

at  Dalet

WHAT YOU WILL LOVE ABOUT DALET AND WHY YOU SHOULD BE WORKING HERE

Dalet is a media solutions and service provider that places technological innovation and human collaboration at the heart of everything we do, creating powerful tools and products that help our customers tell better stories. With over three decades of innovation, our software solutions enable greater control, enhanced visibility and increased productivity for content professionals and storytellers around the globe. Leading organizations such as Fox Networks Group, ABC, NBC, Warner Media, MediaCorp, and the BBC trust Dalet to support their daily content operations. We are here to facilitate and simplify the creation, management, and distribution of great content. We passionately believe in making our customers’ lives easier.

WHAT YOU’LL DO?

You’re an enthusiastic, talented and resourceful engineer with the relevant skills & IT experience, we have an opportunity for you based in Sydney, Australia.
Your primary role as a Site Reliability Engineer (SRE) will be to ensure that customers’ infrastructure is consistently available, meeting contractually-agreed SLA targets. You will be supporting always-available platforms, building and scaling out new systems, upgrading and patching existing ones and supporting application deployments. You will also act as a point of escalation for the regional support centers.
You will perform as a technical liaison between the Customer and the Engineering Team working to ensure the criticality of the problem is fully understood and satisfactorily resolved in a time sensitive manner. By handling technical problems with extreme professional acumen, you will deliver a positive problem-solving experience to customers who subscribed to managed services.

RESPONSIBILITIES:

• Design, deploy and support always-available cloud-based platforms
• Support application deployments, build new systems and upgrade and patch existing ones in a purely scripted and automated way.
• Ensure that there is adequate monitoring and reporting to be able to identify problems, and resolve/escalate them as appropriate
• Participate in the building of tools and processes to support the infrastructure and improve automation for manual elements.
• Identify operations improvements to strengthen organizational processes and practices and enhance support quality and customer satisfaction.
• Maintain accurate and up to date documentation on the current infrastructure and system support documents such as run books
• Ensure that mission critical data is backed up as required, providing full BCDR compliance.
• Resolve critical/complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Proactively monitor customer’s technical issues and drive support requests and escalations to a satisfactory resolution.
• Escalate and communicate any service related technical incidents, ongoing service interruptions and/or problems to the relevant Service Delivery/Support personnel and ensure that any fixes are understood, documented and communicated to team members
• Resolve incidents in a positive and supportive manner and work effectively with outside vendors to provide high quality and responsive services.
• Work closely with the engineering teams to help resolve bugs and deliver solutions in a timely fashion.
• Learn on the job and explore new technologies with minimal supervision