Site Reliability Engineer (SRE)

at  ROLLER

ABOUT ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.
But here’s the best part: our team. We’re a group of 140+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We’re aiming high and believe that the possibilities are endless. As we continue to grow globally, we’re excited to write our success story and have fun along the way.
We genuinely love what we do, and we’re looking for like-minded people to join us on this amazing journey. If you’re ready to be part of a dynamic team and make a real impact, come aboard, and let’s create some unforgettable experiences together at ROLLER!

WHAT YOU CAN EXPECT

• INITIAL CALL WITH OUR TALENT ACQUISITION MANAGERYou’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
• INTERVIEW WITH THE CHIEF INFORMATION OFFICER (CIO)You’ll get to meet with the CIO to learn more about the role & ROLLER whilst also talking through your experience in more detail.
• LOOP INTERVIEWSThis is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
• OFFERIf all lights are green and the fit feel right, we’ll conduct reference checks and you’ll receive an offer to join!

ABOUT THE ROLE

The SRE Engineer at ROLLER is expected to manage Infrastructure and Operations by configuring, deploying, maintaining and monitoring hardware (virtual) and software that supports ROLLER’s business goals, and where needed, offer assistance to the local office as directed by the line manager.
SRE Engineer at ROLLER needs to demonstrate good leadership and communication skills, be able to problem solve, be self-motivated and be able to contribute to collaborative software projects by architecting system designs and deployment processes. In order to overcome the challenges that ROLLER has as a business, SRE Engineer’s should be able to quickly learn and utilise new technologies and be a source of thought leadership and ideas on how emerging technologies can help ROLLER’s business.

WHAT YOU’LL DO

• Build, maintain, document, configure, support and monitor production, deployment (CI/CD) and pre-production environments
• Implement and maintain security best practices to adhere to strict compliance requirements with ISO 27001, PCI DSS and GDPR
• Develop well-prepared, accurate system and network design documentation
• Implement policies and procedures to weave security through the software development lifecycle
• Technical analysis of alerts and data from security products including (but not limited to) SIEMs, Intrusion detection and prevention systems, endpoint security solutions, web application firewalls and network security devices, and vulnerability scanning and management systems
• Vulnerability analysis including triaging vulnerabilities and advising on associated remediation activities
• Provide emergency support for critical issues that arise affecting the running of the systems and networks
• Perform assessments of existing network elements and implement design updates as required
• Refining and recommending improvements to infrastructure for the Continuous Integration environment
• Proactively manage deadlines, meetings and communication streams
• Maintain cutting edge relevance in the SRE space (e.g. Cloud-based infrastructure, development best practices, and digital technology) by, for example, attending events, hack-a-thons, reading books, following blogs
• Maintain ROLLER’s technical accreditation by studying, sitting and passing relevant certification exams
• Maintaining certification especially AWS Solution Architect

Good communication is key and we appreciate folks who take the initiative, work well in a team, and aren’t scared of juggling different tasks. If this sounds like your kind of gig, hit us up!

• A Bachelor’s degree in Computer Science / IT Systems or equivalent qualification (or studying towards)
• At least 3+ year’s of experience in a similar role
• Certifications related to Public Cloud providers especially AWS
• Building and maintaining CI/CD platforms
• Experience working on a globally scalable SaaS platform
• Experience providing 24/7 support duties as a subject matter expert
• Strong problem-solving skills
• Must be able to multitask and prioritise your workload, in an agile working environment
• Excellent verbal and written communication skills and ability to liaise with stakeholders
• High attention to detail
• Ability to work autonomously and as part of a tea