Site Reliability / Systems Engineer

at  Dakota Software Corporation

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree (or equivalent) in computer science or related discipline from an accredited U.S. University or the foreign equivalent
• 4 years industry experience building, maintaining and troubleshooting cloud computing systems and infrastructure for SaaS systems
• Proficiency with automation scripting languages, such as Terraform, Flux, PowerShell and use of Azure ARM Templates
• Experience with DevOps and deployment systems, such as Azure DevOps and Octopus
• Experience with Azure cloud computing infrastructure such as Azure storage, Kubernetes
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement

PREFERRED SKILLS AND QUALIFICATIONS

• Experience with Azure Monitor, Application Insights and Prometheus/Grafana
• Experience with Containerized Apps, Message Queueing and Linux and Windows Operating Systems
• Coding experience beyond simple scripts
• Ability to program (structured and OOP) using one or more high-level languages, such as C#, Python, Ruby and JavaScript
• Understanding of Redis (Cache)
• Professional certification

OBJECTIVES OF THIS ROLE

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
• Provide primary operational support and engineering for multiple large-scale distributed software applications

KEY RESPONSIBILITIES

• Create sustainable systems and services through automation (IaC) and uplifts
• For the dev, test, staging and production systems: automate their setup, maintain the systems, and debug and resolve issues
• Run the production environment by monitoring availability and taking a holistic view of system health
• Ensure production systems adhere to industry best practices related to security and privacy
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
• Provide primary operational support and engineering for multiple large-scale distributed software applications
• Manage and monitor all infrastructure and systems installations, including configuration, testing, and maintenance
• Implement and maintain strategies for backup, security, and redundancy
• Craft custom scripts that reduce the need for human interaction
• Working on-call shift to prevent incidents from ever happening
• Building monitoring that alerts on symptoms rather than on outages
• Work with team to fine tune automated deployments and develop progressive roll-out and roll-back strategies
• Use the monitoring systems (for alerting and dashboards)
• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures