Site Service Engineering Manager

at  Proconex

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

SITE SERVICE ENGINEERING MANAGER

We are seeking a dynamic and experienced Site Service Engineering Manager to join our team and drive operational excellence in the delivery of our Lifecycle services. We are looking for candidates with a strong background in manufacturing and automation. The successful candidate will be responsible for ensuring efficient and cost-effective service delivery, driving quality improvements, and leading a team of dedicated professionals. In addition to operational responsibilities, the successful candidate will be responsible for supporting business development, cultivating new client relationships, and identifying growth opportunities.

QUALIFICATIONS:

• Bachelor’s degree in business, engineering, or a related field.
• Experience in life sciences industrial manufacturing operations management or controls and automation.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to work in a dynamic, rapidly changing workplace.
• Strong analytical and critical thinking skills.
• Strong customer focus.
• Financial management.
  We offer a competitive compensation package, including salary and bonus, plus comprehensive benefits. Apply today to learn more about this new opportunity with Emerson’s Mid-Atlantic Region Impact Partner, Proconex!
  Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, profit sharing, tuition reimbursement, and other unique incentives.
  Candidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time.
  Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.
  Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace

• Oversee and coordinate the delivery of automation services, ensuring timely completion and high-quality results.
• Manage client expectations and resolve issues in a timely manner.
• Implement and oversee service delivery processes and continuous improvement initiatives.
• Optimize service schedules and resource allocation for maximum efficiency.
• Foster and maintain strong relationships with clients, addressing their needs, and ensuring exceptional service quality.
• Collaborate with clients to understand their requirements and provide tailored automation solutions.
• Work with account management to identify and implement business development strategies to acquire new clients and expand the company’s installed base.
• Prepare and present proposals to potential clients, including project scope, pricing, and timelines.
• Lead, coach, and develop a high-performing operations team, fostering a culture of collaboration and continuous improvement.
• Set performance goals, conduct regular performance evaluations, and manage staffing needs.