Site Service Manager, Head and Neck, North Manchester General Hospital

at  Manchester University NHS Foundation Trust

The Head and Neck Clinical Service Unit (CSU) is looking to appoint a full-time Site Service Manager to support the delivery of ENT at North Manchester General Hospital as part of an MFT wide single service.
Based at North Manchester General Hospital, the post-holder will be the site lead for head and neck services and instrumental in delivering highly credible, visible leadership for staff working at that site.
It is a key leadership role within the Clinical Service Unit and will work seamlessly with stakeholders across all relevant sites to deliver a unified approach to service delivery.
This is an exciting time for the service as we integrate our services within the Manchester University NHS Foundation Trust (MFT), to offer timely, consistent and standardised, high quality care for our patients.

As the Head and Neck management headquarters is based at the Manchester Royal Infirmary, and with operating sites across Manchester, the ability to travel between locations is essential.

• Operational performance lead, monitoring and delivering key performance indicators. Attending KPI meetings as required.
• Develop and deliver service improvements and procedures e.g. activity, waiting list, policies etc.
• Introduce and put into practice new or revised policies in defined areas of responsibility, which may impact beyond the CSU.
• Provide information and reports as required from personally generated data.
• Provide general managerial advice and guidance throughout areas of responsibility.
• Utilise and promote the use of all relevant information in making operational decisions, and in the formulation and implementation of service plans.
• Analyse complex facts, considering a range of options (which may conflict) reporting to the Unit Director.
• Decide how best to achieve expected results using significant discretion within defined parameters.
• Prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales, and where there is a frequent requirement for concentration.
• Prepare business cases for service developments and new equipment.
• Participate in Duty Manager On Call Rota if required.
• Responsible for the line management of Service and Operational Managers.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘ Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk .
We’re looking forward to hearing from you

Please refer the Job description for details