The Opportunity:
Avantor is currently looking for a motivated Site Services Manager (f/m/d) to join our team in Dublin. In this role, you will be responsible for managing our team of On-Site Associates and to ensure first-class customer service.
If you are looking for a hands-on, management-based role with the opportunity for wider cross-functional working and career progression, this is the job for you!
This is a full-time permanent position based at our customer site in Dublin 15. Next to an attractive salary and regulated working hours, we offer a performance-based bonus plan, 25 days holiday and a company pension scheme. Interested? - Let’s talk!
Working hours: Monday-Friday, 08:00 - 16:30
The team
Together with your team of 17 Lab Associates (Material Handlers, Team Leads, Data Analysts and Lab Technicians), you will belong to our department Laboratory and Production Services, which supports leading pharmaceutical companies and laboratories all over the world, in Research and Development within the Life Sciences industry.
What we’re looking for
Education: Completed Leaving Certificate and a Degree in a Scientific area or Business Administration

Experience:

• 4-5 years of people management experience with a track record of recruiting, coaching, mentoring and leading teams to success
• Experience with customer service or account management
• Experience delivering results against set KPIs and SLAs
• Track record of optimizing and improving processes
• Solid understanding and experience in inventory & stock management as well as purchasing
• Good understanding of laboratory operations
• Good understanding of GMP/GLP or related Health & Safety Regulations would be an asset

Preferred Qualifications:

• Ability to build and maintain effective relationships with internal and external stakeholders within a matrix environment
• Ability to prioritise tasks and meet deadlines coupled with sound decision-making skills
• Ability to manage customer expectations and provide a professional level of customer service
• Excellent communicator at all levels and enjoys working as part of a team
• Proficient in data capture, analysis and reporting utilising various IT systems
• Hands-on mentality keen to understand all processes and if needed, perform operational tasks
• Full driving license & own car required

How you will thrive and create an impact

• Provide leadership, development, coaching and motivation to your direct reports
• Monitor performance against set KPIs and conduct yearly reviews to identify areas of improvement and career development opportunities
• Ensure adequate training levels for your team at all times
• Budget and project management as well as scoping of all agreed services related work
• Improve and develop current operations to increase effectiveness of all site activities
• Develop new business opportunities and grow the current service offering
• Coordinate technical activities between customers, lab support teams and third parties
• Ensure adherence to quality, EHS and other Health&Safety standards; act as a point of contact for audits
• Provide key metrics in line with relevant KPIs within defined SLAs

LI-Onsite

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at
recruiting@avantorsciences.com
and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
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3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Please refer the Job description for details