SiteOps Global Product Platform Engineering Manager

at  Facebook App

Meta is seeking a forward thinking, experienced Accelerator (including GPU) Product Platform Engineering Manager to join the Data Center Site Operations team. The Product Platform Engineering (PPE) team is responsible for the overall performance of Meta’s production compute, storage, and accelerator platforms through their life-cycles in our data centers. This role will lead the subset of the PPE team that focuses on accelerator platform hardware. Accelerators are an important priority for Meta that involves complex systems operating in shared computing clusters. The role scope is focused on maintaining and improving the health of the accelerator platforms from operational testing into mass production through end-of-life. Key responsibilities include identifying systemic hardware, firmware, and tooling issues; engaging in hands-on problem solving; and collaborating effectively with cross-functional engineering and tooling teams to improve performance of the fleet. Our data centers, and the tens of thousands of servers installed in them, are the foundation upon which our rapidly scaling infrastructure efficiently operates and upon which our innovative services are delivered. Meta is at the leading edge of the global data center industry both in terms of how data centers are designed and operated. This person should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. We seek an individual who can quickly absorb and understand the technical challenges of subject matter experts and local site operations teams, create alignment between these globally distributed teams as well as partner organizations, and can set informed priorities and direction while getting buy-in and commitment from relevant stakeholders.

MINIMUM QUALIFICATIONS:

• BS or BA in technical field (electrical, computer science, or mechanical engineering) or commensurate experience
• 10+ years experience in NPI (New Product Introduction) hardware development and/or validation, working with cross functional teams to deliver products to production.
• Experience working across a diverse global organization and building partnerships with cross functional teams inside and outside of the organization
• Experience triaging and debugging hardware platforms
• Experience in processing and analyzing large sets of data
• Proven knowledge of server and storage platforms, principles, technologies, protocols, and standards
• Experience with GPU and accelerator based platform hardware that operates in computing clusters.
• Experience managing multiple concurrent projects and managing tight timelines
• Experience working independently within a multi-disciplinary team of hardware and operations engineers
• Experience working with Linux or Unix Operating systems
• Proven technical drafting skills, experience to create documentation for users of all levels
• Experience mentoring others and leading technical teams

PREFERRED QUALIFICATIONS:

• BS or BA in technical field (electrical, computer science, or mechanical engineering)
• Direct experience managing others
• Large-scale data center environment experience, including hardware deployments, deep system knowledge of Linux, Server Hardware, networking, network protocols, supply chain and Data Center automation
• Bash, PHP, Python, or Perl scripting experience
• Experience in data center system and process automation
• Leadership presence and presentation skills

• Manage other PPE team members through efforts that provide end-to-end lifecycle ownership (operational test through end of life decommissioning) of accelerator (including GPU) hardware platforms and associated new technologies in the data centers
• Serve as the central point of contact representing the accelerator hardware platforms and associated new technologies across SiteOps, and be the subject matter experts on hardware platform issues, for datacenter operations teams
• Drive complex accelerator technical investigations globally and spanning multiple disciplines such as Hardware, Software/Firmware, Networking and Power & Cooling
• Work closely with other PPE team members to share best practices and ensure appropriate feedback is given to cross-functional teams.
• Issue timely alerts and support fixes to operations teams, and assure a robust feedback pipeline to engineering teams
• Provide serviceability feedback on accelerator production hardware to engineering design teams
• Provide technical mentorship on large scale data center projects and initiatives to global, cross-functional teams
• Build strong relationships and collaboration with engineering and cross functional teams across the company. Actively solicit feedback from teams, and use that feedback to improve operational effectiveness as infrastructure scales
• Own the cross-functional communication with other technical operations groups to help resolve incidents
• Collaborate with stakeholders, functional owners and subject matter experts to interpret and articulate business and operations needs
• Ability to travel up to 30% required