Small Business Operations Analyst 4

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Job Description

• Responsible for operational support for the SBS/Branch teams for Small Business across traditional, in-store and on-site retail branches within a CBB market/region.
• Independently makes time sensitive, risk-based decisions of significant financial or other considerations.
• Consults with SBS/Branch teams to provide effective risk management in compliance with applicable regulations, policies, and procedures regarding small business.
• Provides consultation for resolution of complex or escalated customer complaints and situations.
• Sets the standard for partnership with SBS and Leaders within Market scope; solicits feedback to improve quality of delivery; is actively involved to ensure a healthy, productive partnership.
• Partners with leaders within their assigned Market, as well as their Market Operations partners.
• Provides enhanced training and on-boarding for new hires with respect to Small Business content.
• Promotes a culture of collaboration- uniting with team members across functional areas- and keeping the customer at the center.
• Embraces and role models a culture of continuous improvement by identifying and developing opportunities for efficiency.
• Advocates on behalf of the employees within the branch network for customer-obsessed improvements across the bank.
• Partners with internal Security groups to assist or respond to critical incidents.
• Communicates with impact, directly and remotely, using strong presentation and influencing skills.
• Consults with internal and external partners to provide analyses of legal cases involving the Bank.
• Customer obsessed - Can make quick branch or district level decisions that effectively balance the risk between the customer and the bank.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree or equivalent experience in Banking.
• Retail banking experience
• Solid understanding of all relevant banking regulations including Bank Secrecy Act, OFAC, USA Patriot Act, Fair Lending.

PREFERRED QUALIFICATIONS

• Demonstrates impactful consultative skills and is the subject matter expert
• Customer obsessed - ability to make quick decisions that evaluates the risk between the customer and the bank
• Proven success at developing and executing strategies in alignment with overall business objectives
• Demonstrated ability to create and maintain healthy, productive partnership
• Experience leading teams through organizational change
• Well-developed analytical, decision making, and problem-solving skills.
• Considerable tact and diplomacy
• Has a continuous improvement mindset and is experienced in working in an agile environment.
• Sets a positive ethical culture
• Will require travel within the Region & Markets

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la