Smart Meter Installation Planning Manager

at  Wessex Water

You will be responsible for the detailed planning of the physical meter installations required to meet the AMP8 business smart meter programme.
This includes the provision of smart meters to household and non-household premises at a rate of 48,000 per year.

WHO WE ARE

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.
Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us! You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.
We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.

You will set and deliver a comprehensive installation plan to ensure that we:

• hit our performance commitments and meet our regulatory expectation
• deliver within a constrained financial environment
• coordinate a complex mix of bulk ‘like for like’ straight meter swaps, both external and internal, with ‘dig out’ excavations where required to provide an effective installation plan to meet customer, PR and Highways requirements
• lead a team of Meter Technicians and Planners
• coordinate a team of Installation Excavation teams
• ensure swift and accurate asset data is recorded and transmitted appropriately within the business
• contribute to, and deliver, PR strategies to engage with the wider customer base to encourage both confidence in our performance and water-saving awareness.

You will also:

• progressively develop from ‘project’ to ‘business as usual’, moving the workstream into day-to-day business as we progress through AMP8
• coordinate meter technician, plumber and excavation team activities efficiently to meet our regulatory smart meter target
• deliver the installation programme in line with customer and PR strategies to engage with all customers and enable optimal delivery and customer service to complement C-Mex efforts
• manage health and safety to ensure staff can fulfil their function without risk to themselves, their colleagues, customers, or members of the public
• manage and deliver a budget to target while meeting delivery service standard
• maintain relationships with internal departments to deliver smart meter targets and ensure optimal project delivery and business plan objectives are met
• manage resources, devise and implement cultural changes within the business, and develop appropriate personnel development and staff succession plans.