SME Computer User Support Specialist

at  Cayuse Shared Services

Overview:
Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent CPARS to its clients at an exceptionally competitive price. Cayuse’s 41,000 sq. ft. technology delivery center is fully redundant and prepared to meet the needs of government. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.
The SME Computer User Support Specialist performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages. Job duties require the technician to install and test output devices, PC’s, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots output devices, PC’s, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities:

• On-site facilitation of PC Tech workload
• Escalation of IT support issues/tickets as needed
• Point of contact for VIP IT support
• ITC/OO notification of outages/policies/ procedures
• Liaison for Mettel/NOSC in support of site outages
• Facilitation of circuit testing and turn up (TTU)
• Coordination of response for scheduled /unscheduled power outage
• Other duties as assigned.

Qualifications:

• AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education.
• 8+ years of professional, applicable experience.
• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA- Security certifications).
• Experience supporting Windows 10, and MS Office 2013.
• Experience using ServiceNow or a similar ticketing system.
• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
• Knowledge of Lifecycle Replacement of Equipment
• Ability obtain and maintain Public Trust.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Strong analytical and follow through skills.
• Strong verbal and written communications skills.
• Ability to work well independently on defined tasks.
• Ability to work well as part of a team.
• High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, and other general software applications.

Preferred Qualifications:

• Prior USACE experience
• Experience working in a DoD environment
• Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices
• Experience supporting Office 365
• Experience supporting Windows 11

Reports to: Team Lead

WORKING CONDITIONS

• Professional office environment
• Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
• Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.
• May be asked to travel for business or professional development purposes.
  Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.
  Pay Range: USD $45.00 - USD $60.00 /Hr

• On-site facilitation of PC Tech workload
• Escalation of IT support issues/tickets as needed
• Point of contact for VIP IT support
• ITC/OO notification of outages/policies/ procedures
• Liaison for Mettel/NOSC in support of site outages
• Facilitation of circuit testing and turn up (TTU)
• Coordination of response for scheduled /unscheduled power outage
• Other duties as assigned