SMTS - Customer Engineering

at  GLOBALFOUNDRIES

ABOUT GLOBALFOUNDRIES:

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.
Summary of Role: GlobalFoundries Fab8 in Malta NY is looking for a motivated and skilled experienced engineer to be a part of the exciting Silicon Photonics Team. The primary responsibility in this role would be to work with customers to plan for their New Products in Fab8 and align internally and run customer meetings where multiple technical items are discussed. We also track and move Silicon Photonics WIP across Fabs.

REQUIRED QUALIFICATIONS:

• Education - 4 Year Technical / Bachelor’s Degree in Science, Math, Engineering, Semi-Conductor Manufacturing or a related discipline or equivalent military training or work experience
• Experience 5 Years Experience in Manufacturing or Customer Facing Engineering Role
• Language Fluency – English – Written and Verbal
• Strong Teamwork
• Organizational Skills
• Works well with team members
• Able to handle multiple tasks and prioritize activities.

PREFERRED QUALIFICATIONS:

• Education - Technical Masters or PhD Degree in Science, Math, Engineering, Semi-Conductor Manufacturing
• Experience 6-8 Years Experience in Manufacturing or Customer Facing Engineering Role.

ESSENTIAL RESPONSIBILITIES:

• Perform as technical conduit for Customer Programs from Customer Prototyping (NPI) to Product EOL
• Act as primary Engineering channel ensuring crisp & clear communication.
• Be the focal point for Customer communication to the Fab, aligning messaging internally and then sharing externally with the customer.
• Work with the Fab8 Silicon Photonics Production Control, Planning and Product Integration to track internal dates and On Time Delivery metrics.
• Run customer meetings, ensuring action items are aligned and followed up.
• Be a problem solver of whatever issue that may arise.
• Train other team members as appropriate
• Interface with Account Managers (AM), Field Application Engineering (FAE) and Customers to enable program success.
• Achieve revenue goals and derive customer satisfaction.

OTHER RESPONSIBILITIES:

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.