SOC Service Delivery Manager (H/F/X)

at  Leonardo Belgium

Leonardo Belgium (LBe) is looking for a Service Delivery Manager that will have the unique and exciting opportunity to lead the operation of a new Security Operations Centre (C-SOC) and contribute to the development of the organization’s cyber resilience.

JOB DESCRIPTION

• Working location : Redu, Belgium
• Hybrid working, 1-3 days on-site a week
• Relocation or possibility to commute needed
• Different types of collaboration possible

The main objective of the SOC team is:

• Security monitoring, in-depth incident analysis, and crisis management support
• Customer relations, including providing recommendations, continuous service improvement, and incident remediation support
• Continuous improvements, including the development of process/procedure manuals and participation in the improvement plan for service efficiency and detection rules

The Service Delivery Manager profile that will lead the operation of the new C-SOC should have a strong background in service management, operations management, and security operations.

His main responsibilities include:

• Lead the operation of the C-SOC, ensuring the delivery of high-quality security services to tenants.
• Develop and maintain service management processes, including incident management, problem management, change management, and capacity management.
• Manage the operational aspects of the C-SOC, including the deployment of security tools, the management of security incidents, and the maintenance of system availability.
• Ensure compliance with security policies and regulations, including personal data protection and privacy laws.
• Manage the relationship with tenants, ensuring their needs are met and their expectations are exceeded.
• Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure the performance of the C-SOC.
• Manage the budget and resources of the C-SOC, ensuring cost-effectiveness and efficiency.
• Lead and manage a team of security professionals, providing guidance, coaching, and support.
• Develop and maintain relationships with stakeholders, including ESA’s IT department, the Security Cyber Centre of Excellence (SCCoE), and the Mission Operations Infrastructure.

• Lead the operation of the C-SOC, ensuring the delivery of high-quality security services to tenants.
• Develop and maintain service management processes, including incident management, problem management, change management, and capacity management.
• Manage the operational aspects of the C-SOC, including the deployment of security tools, the management of security incidents, and the maintenance of system availability.
• Ensure compliance with security policies and regulations, including personal data protection and privacy laws.
• Manage the relationship with tenants, ensuring their needs are met and their expectations are exceeded.
• Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure the performance of the C-SOC.
• Manage the budget and resources of the C-SOC, ensuring cost-effectiveness and efficiency.
• Lead and manage a team of security professionals, providing guidance, coaching, and support.
• Develop and maintain relationships with stakeholders, including ESA’s IT department, the Security Cyber Centre of Excellence (SCCoE), and the Mission Operations Infrastructure