Social Media Manager

at  Dandara Living

Dandara Living are seeking a Social Media Manager to manage the social media activity across all live schemes as well as assisting with the planning and launch of future pipeline developments. There are currently five live developments across the UK in Leeds, Manchester, Birmingham and Aberdeen consisting of around three thousand Build to Rent homes. We are looking for an individual who excels in social media strategy and management and customer service.
This is a role which will allow someone to set the standard for how the social media strategies are delivered across Dandara Living’s Build to Rent portfolio.

WHAT YOU WILL DO

• Develop our B2B and B2C social media strategy and set measurable goals to increase brand awareness, engagement and response
• Create actionable plans to both grow and maintain followers through key social media channels such as Facebook, Pinterest, YouTube, LinkedIn, Google+ and Instagram
• Oversee day-to-day planning, delivery and management of organic campaigns and ensure brand consistency in copy through tone, voice and terminology
• Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience
• Oversee the creation and implementation of a monthly editorial calendar and write engaging blog posts and articles for the website
• Develop and manage competitions and campaigns that promote our organisation and brand
• Ensure progress on all platforms by using analytical tools such as Google Analytics and others
• Manage and facilitate social media communities by responding to posts and developing discussions
• Provide support and assistance to the Director of Customer Experience in the delivery of customer experience and feedback initiatives
• Form key relationships with influencers across the social media platforms
• Manage and facilitate customer reviews and other feedback platforms
• Work closely with the graphic design team and digital marketing assistant to create engaging multimedia content
• Work closely with the Customer Experience team to deliver resident-focused campaigns and undertake surveys
• Monitor and report on performance of social media platforms and provide recommendations for improvements
• Create guidance documents on the use of social media and review platforms for on-site teams and provide training where necessary
• Liaise with clients and key stakeholders via telephone, email, conference calls or face-to-face (agency roles)
• Ensure compliance with GDPR and all other relevant regulations and codes of conduct.

Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include:

• A competitive basic depending on experience
• 33 days holiday (inclusive of bank holidays)
• £competitive annual bonus (discretionary)
• Up to 5% pension scheme (salary sacrifice scheme)
• 2x salary life assurance (paid option to increase to x4