Soft Services Supervisor

at  Tsebo Group

ABOUT US

Tsebo facilities Solutions is looking for a Soft Services Supervisor to provide managerial direction and strategic planning with regard to the service delivery of soft services in order to ensure maximum customer satisfaction and compliance with SLA. The responsibility is for the footprint of the client’s premises and covers the following services: Cleaning, Catering, Landscaping, Help Desk, Reception, Switchboard, Pest Control, Guarding, Access Control, Fire, Indoor Plant, Document Destruction, Hygiene and Waste.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

SKILLS AND COMPETENCIES

• Understanding of the equipment, materials and suppliers used in facilities management.
• Good understanding of SLA’s (Service Level Agreements) with external service providers.
• Knowledge of LRA and managing labour relations issues.
• Valid driver’s licence and own transport.
• Computer Literacy on MS Packages, MS Word, Excel, PowerPoint, and Outlook.
• Understanding Scheduling and Rostering
• Attention to detail
• Good financial and business acumen
• Excellent communication skills and relationship management skills
• Customer service centric
• Team and project focused
• Strategic planning skills
• Experience with helpdesk software is an advantage

QUALIFICATIONS

• Grade 12
• Relevant Tertiary Qualification
• Relevant work experience in a similar environment.