Software Application Support Engineer

at  STATSports

At STATSports, you’ll work with current champions, and help to mould future champions. As part of our team, you will play a part in some of the greatest sporting moments in history. And you’ll have fun doing it!
Everything we do helps elite teams and individual athletes of all abilities reach their fullest potential. By doing so, we combine the technology and sports industry creating a fast-paced environment that you’ll want to be a part of.
We’re still a small business so being the world leaders in GPS player tracking and analysis means that you are part of something big and everyday you’ll see how the work you’re doing can make a real impact.
Something our team and our clients have in common is that we are always striving for the best. Come and be a part of our innovative team full of opportunity because we believe the best is yet to come.
Join the team.

ABOUT THE ROLE

We are looking for Application Support Engineers to join our team, where you will be responsible for supporting our customers within the Elite Sporting world. The successful candidate will be trained to offer first level technical application support for our Elite suite of software products and be responsible for working with our Account Managers in offering our world leading premier sports clubs and customers an effortless support experience with an emphasis on first contact resolution.
You will work as part of the Support team, within a Continuous Improvement (CI) environment by contributing and participating in weekly Root Cause Problem Solving (RCPS) sessions and resolving software issues and fixes.

WHAT YOU’LL DO

• You’ll be a key part of our Support and wider product team, maintaining both full stack and mobile applications using object oriented technologies.
• Deal with a variety of software application and hardware queries from customers from inception through to resolution. Assisting customers with technical and software application queries and be the technical point of contact for our customers.
• Become a user expert on how our products work, gaining an understanding of the strengths and weaknesses; and championing customer issues in order to ensure they have a positive experience.
• Assist with the preparation and issue of software updates to customers, including all documentation.
• Help develop the Customer Support team by continually improving processes.
• Continually develop and attain knowledge on our product suite through resolving software issues and fix software bugs.