Software Developer

at  RIDIK SOFTWARE SOLUTIONS PTE LTD

JOB REQUIREMENTS:

• Responsible for operational support, front-line management of incidents or escalation points, and provide proactive & preventative analysis. Perform prioritization in dealing with multiple simultaneous incidents or requests while effectively communicating/escalating all known issues and resolutions to relevant stakeholders.
• Develop, implement and maintain processes to document day to day support activities/checklist, dashboard of work and communication of timelines and issues.
• Able to present and communicate effectively on key findings to peers, management and other stakeholders to maintain positive and effective relationships.
• Apply a structured methodology and support change management activities by diligently accessing the change impact and risk mitigations.
• Provide support to the engineering team to ensure all changes from various stakeholders has gone through change management process prior the final release.
• Provide support to the engineering team in scheduling maintenance and upgrades for optimum operational performance. Interface with relevant teams on a regular basis to maintain cloud system/environment stability.
• Provide leadership to the level 1 technical support team to deliver 24/7 service operations and KPI compliance.
• Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT cloud operations.
• Responsible for overseeing an incident resolution, recommend enhancements to improve systems availability, define and document new
• Responsible for Performance Management, Event Management, Incident Management, Problem/Escalation Management, Configuration Management and Change Management Processes in an agile environment.
• Collaborate on documentation creation and training needed for internal cross functional teams and external customers.
• Respond to after-hours emergencies as needed and perform other duties as assigned.
• Good to have some programming language like java

• Research, design, and develop computer and network software or specialised utility programs.
• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
• Work with computer hardware engineers to integrate hardware and software systems and develop specifications and performance requirements.