Software Engineer 2 - CollabOps / Chat Experience Team

at  PagerDuty

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!
We are seeking a talented and experienced Software Engineer to join our dynamic team focused on integrating third-party chat platforms such as Slack, MS Teams, and Zoom with PagerDuty functionalities. As a key member of the team, you will play a crucial role in ensuring the seamless integration of PagerDuty’s features into these popular communication channels, ultimately enhancing the customer experience and maximizing value for our users.

BASIC QUALIFICATIONS:

• 2+ years of experience as a full-stack Security Engineer in a cloud-native, micro-service SaaS, PaaS, or IaaS environment.
• AWS and Kubernetes (EKS) experience.
• Technical stack experience required to be successful in this role:
• Unit/Integration/System Test implementation, CI/CD Discipline (Terraform, Kubernetes (EKS)), Incident Response & Risk Management.
• Proficiency in at least one programming language and framework (e.g. Ruby on Rails, Python, Phoenix/Elixir, Java).

PREFERRED QUALIFICATIONS:

• Experience programming in Elixir.
• Understanding of third-party chat platforms (e.g., Slack, MS Teams, Zoom) and their APIs, as well as experience integrating with these platforms in a professional setting.
• Experience working at a SaaS company larger than 1000 employees and 100M in revenue.
• Ability to think through a complex problem, build a solution, and execute that solution with effective change management skills.
• Possesses a strong sense of ownership and a keen discernment for excellence in software development within a SaaS environment, demonstrating the ability to distinguish what constitutes a truly robust and effective safeguarding integration.
• Ability to design, monitor, and operate logging and alerting toolsets.
• Demonstrated history of mentoring and coaching.

NOT SURE IF YOU QUALIFY?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

• Collaborate with cross-functional teams to design, develop, and implement integrations with third-party chat platforms, ensuring compatibility, reliability, and scalability.
• Utilize best practices in software engineering to architect, code, test, and deploy high-quality solutions that meet customer requirements and adhere to internal standards.
• Work closely with product managers, designers, and other stakeholders to gather requirements, prioritize tasks, and deliver features on time and within scope.
• Conduct thorough testing and debugging to identify and resolve issues, ensuring the stability and performance of integrated solutions.
• Participate in code reviews, knowledge-sharing sessions, and continuous improvement initiatives to foster a collaborative and innovative team environment.
• Provide technical guidance and mentorship to junior team members, promoting their professional growth and development.