Software Engineer - Performance Engineering

at  Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Software Engineer - Performance Engineering
Build something new with a world-class team.
What this role is
You will work closely with both Genesys Cloud Testing and Development resources to design, develop and maintain features in a complex and ever-changing cloud-based environment. This role sits within the greater Genesys Cloud Performance group and reports to a Team Lead. Our group’s purpose is to provide a unique set of services, tools and analysis that provide Genesys Cloud with the ability to ensure quality under high load production situations.
What this role isn’t
It is not just executing tests or maintenance of test jobs and pipelines. This isn’t a pure automation role or development role, but one focused on a holistic approach to quality assurance including exploratory testing, performance testing, and scalability testing. This isn’t a narrowly focused role on one service and one feature delivery team, but an opportunity to collaborate with multiple teams distributed across the globe.
What you’ll bring to the table
You will need to have some understanding of multi-tenanted microservice architecture and development. You will need Production First Mindset – the goal is to prevent problems that could impact Production stability before they happen. You will also need to have strong problem-solving skills which will enable you to make valued contributions to our team and software platform. Being detail orientated and collaborative will also ensure your success in this role.
What’s in it for you
You will have the opportunity to gain valuable experience with cutting edge technologies and languages. Even while you’re learning new skills, you’ll see your existing skills make an immediate impact for an organization that is growing at a tremendous rate.

What you’ll do

• Use a suite of new and existing tools to help ensure Genesys Cloud features perform well under Production level load and beyond prior to their release.
• Help teams with root cause analysis of performance & scalability issues and contribute code to help address these issues.
• Execute performance test plans for new and existing Genesys Cloud features by leveraging cutting edge tools.
• We often work with many teams across the Genesys Cloud platform, you will need to effectively communicate and work with other team members when working on features or assisting them with Performance Testing efforts.
• Cultivate a positive attitude and willingness to take on new tasks as they arise.
• Participate in code reviews across multiple services.

Who you are (Minimum requirements)

• Bachelor’s degree or higher in Computer Science or related discipline.
• Demonstrable understanding of scalability and availability in distributed systems.
• Strong desire to dig into complex problems and understand the root cause of the problem.
• Be proficient in one or more cloud providers, including AWS, Azure, and/or Google Cloud Platform.
• Excellent verbal and written communication skills.
• Some experience with any of the following programming languages:
• Python
• TypeScript or JavaScript
• C#
• Java

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Use a suite of new and existing tools to help ensure Genesys Cloud features perform well under Production level load and beyond prior to their release.
• Help teams with root cause analysis of performance & scalability issues and contribute code to help address these issues.
• Execute performance test plans for new and existing Genesys Cloud features by leveraging cutting edge tools.
• We often work with many teams across the Genesys Cloud platform, you will need to effectively communicate and work with other team members when working on features or assisting them with Performance Testing efforts.
• Cultivate a positive attitude and willingness to take on new tasks as they arise.
• Participate in code reviews across multiple services