Software Support Engineer

at  Harry Rosen

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Software Support Engineer
Full Time, Permanent
Reporting to Manager, Software Support Engineering
Toronto, Ontario
Harry Rosen Inc. Central Office (77 Bloor St. West)
Hybrid Role, Remote and In-Office
Your Style, Your Career
Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.
An exciting and challenging opportunity exists as a Software Support Engineer. This role is within the Tier-3 Support Team. The successful candidate will work in a fast-paced environment providing technical support to mission-critical business operations and systems. This multifaceted role will be responsible for the following:

Responsibilities:

• Provide 3rd tier software support to multiple business applications, primarily data related.
• Add operational efficiencies by automating and optimizing data exchange processes with internal teams as well as our trading partners.
• Analyze complex business problems and develop optimal solutions.
• Follow up on assigned support tickets to ensure closure within agreed SLA.
• Analyze support activity and provide recommendations to mitigate emerging or frequent issues.
• Contribute to and manage troubleshooting and technical knowledge base.
• Work cross-functionally with other teams such as E-Commerce, Analytics, Development, Infrastructure and Helpdesk to design and develop solutions.
• Work alongside project management teams for successful implementation of initiatives.
• Perform after-hours support as required.

The successful candidate will have the following background/experience:

• A bachelor’s degree in computer science, IT or related field.
• 1-3 years of hands-on experience with SQL is a must (able to read and update relatively complex SQL procedures)
• 1+ year of hands-on experience with Kafka integration is a must (understanding of real time data pipelines and application integration with them, able to do configurations)
• 1+ year of ERP experience as user or support + knowledge of retail business processes is preferable
• 1+ year shell scripting experience is preferable (able to read, minor modifications)
• 1+ year of SQL query performance optimization is nice to have

Soft skills:

• Learning on the fly
• Problem solving
• Drive for result
• Priority settings

What are the perks of the job?

• Opportunity to additionally earn an annual bonus
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details

• Provide 3rd tier software support to multiple business applications, primarily data related.
• Add operational efficiencies by automating and optimizing data exchange processes with internal teams as well as our trading partners.
• Analyze complex business problems and develop optimal solutions.
• Follow up on assigned support tickets to ensure closure within agreed SLA.
• Analyze support activity and provide recommendations to mitigate emerging or frequent issues.
• Contribute to and manage troubleshooting and technical knowledge base.
• Work cross-functionally with other teams such as E-Commerce, Analytics, Development, Infrastructure and Helpdesk to design and develop solutions.
• Work alongside project management teams for successful implementation of initiatives.
• Perform after-hours support as required