Software Support Engineer

at  Ketech

OVERVIEW:

KeTech is looking for enthusiastic software support engineers to join the expanding team of engineers.
As a KeTech Software Support Engineer, you’ll work within a small team supporting cutting edge information systems for the rail industry.
At KeTech, we believe that the best products are made by long-lived teams who enjoy working together, who have a clear mission and the freedom to make their own decisions. In return we ask that teams understand their user needs, are open and honest and drive our products to be simple and robust.
The Role:

The role of the Software Support Engineer exists to work with the Software team to maintain and provide technical support to Customers who are using KeTech systems and to develop software tools for use in house.

• You will develop and document software maintenance and support procedures / tools.
• Manage support calls.
• Log and Track support calls in the designated system.
• Prioritise and escalate jobs as required to ensure customer satisfaction.
• Provide software solutions to resolve any system faults.
• Identify trends in any faults and be instrumental in developing solutions.
• Identifying and fixing software bugs.

Hours: Shifts Monday to Friday
On-Call support 1 weekend out of 3

• You will develop and document software maintenance and support procedures / tools.
• Manage support calls.
• Log and Track support calls in the designated system.
• Prioritise and escalate jobs as required to ensure customer satisfaction.
• Provide software solutions to resolve any system faults.
• Identify trends in any faults and be instrumental in developing solutions.
• Identifying and fixing software bugs