Software Support Specialist

at  4flow

Our business line 4flow software provides software solutions for supply chain and transportation optimization to customers around the globe. Outstanding development opportunities, knowledge sharing in a global environment and having fun – that’s our culture.
4flow is continuing its successful growth around the globe. Grow with us and join the outstanding team in Hungary.
What will your new challenge look like?
You will be hired as a software support specialist for the 4flow software business line. You will be part of a project team that is granting access to the possibility of transportation network management. With this product, our customers are able to create and visualize their networks and get better optimization decisions.
You contribute to the team by:
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Processing incoming support requests conscientiously and confidently in English

• Supporting customers with the installation, configuration of the software and other technical questions by phone, e-mail or via a ticket system (OTRS)
• Assuming responsibility for a timely and satisfactory response
• Technical familiarization with the topic of logistics in order to be able to answer questions regarding the content of our software
• Solution development in compliance with defined processes and use of Confluence
• Analysis and elimination of bugs in close cooperation with software development and product management using the buck tracking system Jira
• Creation and enhancement of our Frequently Asked Questions (FAQ) and other documentation (e.g. installation instructions)
• Updating and control of the license list

Why do you belong at 4flow?

• You give us confidence to believe that you’ll contribute to the growth of our company with your personality, skills, knowledge, and experience
• To be successful in this role, we believe that you should bring some practical experience in software support
• You have technical understanding and high interest in software support
• You have completed studies in software, IT, or a comparable course of study
• Very good English language skills to communicate confidently

What de we offer?

• SZÉP-Card and private health insurance
• Annual learning budget and unlimited Linkedin Learning account
• Partnership with All You Can Move
• Well-being application which allows you to participate in challenges besides helping you look after and improve your health and mood
• Free access to organic fruits, cereal, snacks, drinks, and coffee at all 4flow locations
• Flexibility and the opportunity to work remotely as a basis for our cooperation
• Regular company events, friendly and ambitious company culture
• Career opportunities

Ready for 4flow? Then please apply online through our
Jobportal

Please refer the Job description for details