Software Support Specialist (REMOTE)

at  Thermo Fisher Scientific

JOB DESCRIPTION

At Thermo Fisher Scientific Inc., we are at the forefront of the fight against cancer, environmental protection, and food safety. Our work has a tangible impact on people’s lives, and we strive to support our employees in achieving their career aspirations. As a Software Support Specialist in our Information Technology division, you will play a crucial role in assisting our customers in effectively using our world-class Chromatography Data System (CDS) and Mass Spectrometry (MS) Software. What sets this opportunity apart is the chance to be part of a collaborative team dedicated to resolving customer issues and delivering flawless support.

REQUIREMENTS:

• High School Diploma or equivalent required; Bachelor’s Degree in Computer Science, Mathematics, Life Sciences, or related field preferred
• Minimum of 3 years of experience in software technical support
• Experience as a CDS Administrator or Super User
• Proficiency in CDS or MS Software in an enterprise deployment
• Solid understanding of Windows Server, Win 11, and Win 10 deployments
• Knowledge of chromatography instrumentation and its usage in an industrial laboratory setting is advantageous
• Excellent collaboration and teamwork skills
• Emphasis on delivering exceptional customer service and a commitment to ensuring customer satisfaction
• Demonstrated ability to effectively organize tasks and manage time efficiently
• Willingness to travel nationally and internationally, up to 20% of the time
  Thermo Fisher Scientific Inc. is an equal opportunity employer and values diversity in our teams. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation to apply for a position, please contact us at accommodations@thermofisher.com.
  If you are passionate about making a difference and want to contribute to our mission of making the world healthier, cleaner, and safer, apply today at http://jobs.thermofisher.com

IN THIS ROLE, YOU WILL HAVE THE OPPORTUNITY TO:

• Develop strong relationships with teams across various departments, including Software Development and Product teams.
• Continuously learn about new technologies and stay up-to-date with our supported products
• Engage in on-site visits to build strong customer relationships and address any concerns that may arise
• Advocate for our customers, identifying mutually beneficial resolutions
  Location: There is one position that is posted in multiple locations. Candidate would live in one of the upper 48 United States.

RESPONSIBILITIES:

• Provide technical support to internal and external customers using our CDS and MS Software
• Resolve software-related issues promptly and efficiently
• Collaborate with diverse teams to ensure seamless product integration
• Conduct on-site visits to build relationships and address customer concerns
• Serve as a customer advocate, finding ways to enhance our products and offering feedback to the development team