software technical support analyst

at  ABELSoft Inc

Burlington, ON, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate02 Jun, 2024USD 48000 Annual02 Mar, 20241 year(s) or aboveTechnology,Management Software,Service Design,InternetNoNo
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Description:

  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years
  • or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

  • Internet
  • Desktop applications
  • File management software
  • Web service design
  • Data analysis software

WORK CONDITIONS AND PHYSICAL CAPABILITIES

  • Fast-paced environment
  • Tight deadlines
  • Attention to detail
  • Sitting

How To Apply:

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Responsibilities:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service

REQUIREMENT SUMMARY

Min:1.0Max:2.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT

Graduate

Proficient

1

Burlington, ON, Canada